EXFO PPM-350C PON Power Meter - Manual (Page 43)

PPM-350C 37
Service and Repairs
EXFO commits to providing product service and repair for five years following the
date of purchase.
To send any equipment for service or repair:
1. Call one of EXFO’s authorized service centers (see EXFO Service Centers
Worldwide on page 38). Support personnel will determine if the equipment
requires service, repair, or calibration.
2. If equipment must be returned to EXFO or an authorized service center, support
personnel will issue a Return Merchandise Authorization (RMA) number and
provide an address for return.
3. If possible, back up your data before sending the unit for repair.
4. Pack the equipment in its original shipping material. Be sure to include a
statement or report fully detailing the defect and the conditions under which it
was observed.
5. Return the equipment, prepaid, to the address given to you by support
personnel. Be sure to write the RMA number on the shipping slip. EXFO will
refuse and return any package that does not bear an RMA number.
Note: A test setup fee will apply to any returned unit that, after test, is found to
meet the applicable specifications.
After repair, the equipment will be returned with a repair report. If the equipment is
not under warranty, you will be invoiced for the cost appearing on this report. EXFO
will pay return-to-customer shipping costs for equipment under warranty. Shipping
insurance is at your expense.
Routine recalibration is not included in any of the warranty plans. Since
calibrations/verifications are not covered by the basic or extended warranties, you
may elect to purchase FlexCare Calibration/Verification Packages for a definite
period of time. Contact an authorized service center (see EXFO Service Centers
Worldwide on page 38).