Warranty and support, 1 general, 2 international warranties – Lab.gruppen PLM 20000Q User Manual
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Warranty and Support
PLM Series Quick Start and Field Reference Guide Rev 1.3.5
8. Warranty and Support
8.1 General
This product is manufactured by Lab.gruppen, and it is warranted to be free from any defects caused by
components or factory workmanship, under normal use and service, for a period of six (6) years from date of
purchase from an authorized Lab.gruppen dealer.
If the product fails to perform as specified during the warranty period, Lab.gruppen will undertake to repair,
or at its option, replace this product at no charge to its owner, provided the unit is returned undamaged,
shipping prepaid, to an authorized service facility or to the factory.
This warranty shall be null and void if the product is subjected to: repair work or alteration by a person
other than those authorized by us; mechanical damage including shipping accidents; war, civil insurrection,
misuse, abuse, operation with incorrect AC voltage; incorrect connections or accessories; operation with
faulty associated equipment; or exposure to inclement weather conditions. Damage due to normal wear and
tear is not covered by the warranty. Units on which the serial number has been removed or defaced will not
be eligible for warranty service.
Lab.gruppen shall not be responsible for any incidental or consequential damages. Lab.gruppen’s responsi-
bility is limited to the product itself. Lab.gruppen takes no responsibility for any loss due to cancellation of
any events, or rent of replacement equipment or costs due to a third party’s or customer’s loss of profit, or
any other indirect cost or losses however incurred.
Lab.gruppen reserves the right to make changes or improvements in design or manufacturing without
assuming any obligation to change or improve products previously manufactured.
This warranty is exclusive, and no other warranty is expressed or implied. This warranty does not affect the
customer’s statutory rights.
8.2 International Warranties
Please contact your supplier or distributor for this information, as rights and disclaimers may vary from
country to country.
8.3 Technical Assistance and Service
8.3.1 International Service
If your Lab.gruppen product requires repair, contact your Lab.gruppen dealer or distributor, visi or contact Lab.gruppen by fax or email to obtain details for
the nearest authorized service centre.