ParkZone PKZU1280 - Manual (Page 17)

17 EN
WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase
cannot provide warranty support or service. Once
assembly, setup or use of the Product has been
started, you must contact your local distributor
or Horizon directly. This will enable Horizon to
better answer your questions and service you in
the event that you may need any assistance. For
questions or assistance, please visit our website
at www.horizonhobby.com, submit a Product
Support Inquiry, or call 877.504.0233 toll free to
speak to a Product Support representative.
Inspection or Services
If this Product needs to be inspected or serviced
and is compliant in the country you live and use
the Product in, please use the Horizon Online
Service Request submission process found on
our website or call Horizon to obtain a Return
Merchandise Authorization (RMA) number. Pack
the Product securely using a shipping carton.
Please note that original boxes may be included,
but are not designed to withstand the rigors of
shipping without additional protection. Ship via a
carrier that provides tracking and insurance for lost
or damaged parcels, as Horizon is not responsible
for merchandise until it arrives and is accepted at
our facility. An Online Service Request is available
at http://www.horizonhobby.com/content/_
service-center_render-service-center. If you do
not have internet access, please contact Horizon
Product Support to obtain a RMA number along
with instructions for submitting your product for
service. When calling Horizon, you will be asked
to provide your complete name, street address,
email address and phone number where you can
be reached during business hours. When sending
product into Horizon, please include your RMA
number, a list of the included items, and a brief
summary of the problem. A copy of your original
sales receipt must be included for warranty
consideration. Be sure your name, address, and
RMA number are clearly written on the outside of
the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon.
If you have any issue with a LiPo battery,
please contact the appropriate Horizon
Product Support offi
ce.
Warranty Requirements
For Warranty consideration, you must include
your original sales receipt verifying the proof-
of-purchase date. Provided warranty conditions
have been met, your Product will be serviced or
replaced free of charge. Service or replacement
decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by
warranty, service will be completed and
payment will be required without notifi cation
or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost. By
submitting the item for service you are agreeing
to payment of the service without notifi cation.
Service estimates are available upon request.
You must include this request with your item
submitted for service. Non-warranty service
estimates will be billed a minimum of ½ hour
of labor. In addition you will be billed for return
freight. Horizon accepts money orders and
cashier’s checks, as well as Visa, MasterCard,
American Express, and Discover cards. By
submitting any item to Horizon for service, you are
agreeing to Horizon’s Terms and Conditions found
on our website http://www.horizonhobby.com/
content/_service-center_render-service-center.
NOTICE: Horizon service is limited to Product
compliant in the country of use and ownership.
If non-compliant product is received by
Horizon for service, it will be returned
unserviced at the sole expense of the
purchaser.