Pitney Bowes DM550 Series - Manual (Page 161)

DM500™ and DM550™Series Digital Mailing System Operating Guide
SV61436 Rev. D 10-5
Envelope(s) getting
jammed
Trying to feed presealed enve-
lopes with the seal mode set to
Sealer On.
Press the Seal key from the control center and
select Sealer off.
You are using envelopes that
have dimensions that are outside
the acceptable range.
Refer to the Specifications section in this guide
for the acceptable envelope dimensions.
To clear a jam in the feed deck:
1. Lift the feeder cover.
2. Pull up on the top release jam lever.
3. Lift up the lower release lever.
4. Release the envelope as shown in the fig-
ure below.
5. Depending on how badly the envelope is
damaged, you may need to replace it.
6. Make sure the feed deck is clear and the
jam release levers are down.
7. To continue processing mail, close the
cover and select Start to continue from
the display.
Envelope Feeding Problems
Description Possible Causes Solution
Lower
Release Lever
Top Release
Jam Lever