PocketBook SURFpad 3 (7,85") - Manual (Page 45)

FIRMWARE UPDATE
45
Variant 3
1. Download to your PC firmware version you’d like to install
2. Connect your Device to PC and copy firmware file (.upkg extension) to the
internal storage or external microSD-card
3. Go to Settings > Backup & reset > Recovery Mode section.
4. The Device will reboot and Firmware update will continue according to the
Variant 2 scenario, starting from 5th item .
TROUBLESHOOTING
Issue Solution
The Device
doesn’t respond
on screen
touches or keys
pressing
Restart the Device: Press and hold On/Off button for 10
seconds until the Device goes off. If you will continue
holding On/Off button for 5 more seconds, the Device’s
power management system will completely reboot. To
switch the Device on, press again the power button as
usual.
If it does not help, press Reset button on side panel
with some thin item.
After turning on
the Device only
splash screen is
displayed (the
lock screen isn’t
loaded)
• Turn the Device off by continuous power button press
• Press and hold Volume + button and switch the Device
on by pressing power button
• Android system recovery menu will appear (Android
logo with exclamation mark). Now you can release Vol-
ume + button
• Select wipe data/factory reset using Volume +/- hard-
ware keys and press On/Off key to confirm choice.
• Select yes – delete all user data and press Menu
• Under service menu select reboot system now and
press Menu