Tenqa SP-109 - Manual (Page 6)

4
Troubleshooting
Q. why can’t i hear sound from the sP-109?
A. Check the volume level on both the SP-109 and your Bluetooth enabled music
player. Also ensure that there are no ‘barriers’ between the SP-109 and your paired
Bluetooth® device such as walls, people or furniture as this may prevent the
speaker and device from pairing successfully.
If you still can not hear sound, reset the device that you are trying to pair the
speaker with. If this does not solve the issue then delete the pairing information
and brign the pairing process again.
Q. My device says Bluetooth® Module not found’ what can i do?
A. This means that your device cannot find its internal Bluetooth® chip for some
reason. Restarting your device should fix this problem. If not, please contact the
manufacturer of your device.
Q. My Bluetooth® device won’t pair with the speaker.
A. You need to ensure that the phone, computer or other device that you wish to
connect supports the Bluetooth A2DP stereo sound profile. The speaker will not
support a mono Bluetooth® profile. Please check with your device manufacturer to
ensure compatibility.
FAQ
Q. how far can my speaker be from the device and still play audio?
A. The SP-109will remain connected up to a range of 10 meters (30 feet). Sound
quality may start to deteriorate after about 7 meters depending on the presence of
barriers such as walls, people or furniture.
Q. can other electrical devices interfere with Bluetooth?
A. Bluetooth technology employs a technique called frequency hopping to
constantly change the frequency at which it sends out data, reducing interference
with wireless devices like cordless landline phones. Noise interference can occur
if the Bluetooth device is used in close proximity with a microwave. Check if there
are any such devices in the surroundings, and if so keep the distance between
the SP-109 and such devices to at least 5 - 10m. Usually any interference will only
cause a slight crackling sound. The frequency of Bluetooth® is much higher than
that of radio station bands.
Q. can somebody else take control of my sP-109 if they are in range?
A. No, the SP-109 can only connect to previously paired devices that have been
authenticated. The pairing procedure creates an encrypted key known only to the
two devices paired.
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