UVP 81-0267-01 Doc-ItLS and VisionWorksLS Software - Manual (Page 8)

UVP L IFE S CIENCE S OFTWARE
FAQ (F REQUENTLY A SKED Q UESTIONS )
The “Camera” portion of the software is not available

Check that all camera connections are secure, including USB and power cables.

Ensure that the correct driver has been installed for the camera.

Ensure that the camera is shown in Device Manager (a Control Panel applet in Microsoft
Windows).
I cannot view captured images in external software programs

Many of UVP’s systems are capable of capturing images greater than 8-bit grayscale.
These images are usually saved to their native 12- or 16-bit files but require conversion
to 8-bit for compatibility with basic imaging software.
I see horizontal bars in my images

In most cases, the horizontal bars in the image are the UV bulbs in the transilluminator.
Using the correct emission filter will eliminate the tubes from view. When using a system
with a motorized filter wheel, select the appropriate filter from the Lighting menu, then
click the Reset Wheel button to ensure that the filter wheel is properly aligned.
Other programs don’t recognize the changes I’ve made to the image

For other programs to display the changes made to the image within LS Software,
changes must be burned (or “flattened”) into the new image. To “flatten” layers, go to
Image > Annotations > Layer Actions > Flatten Layers. Then, save the image using
the File > Save As… menu. If desired, save this new image with a unique filename so
that the new image does not overwrite the original image.
T ECHNICAL S UPPORT
UVP offers expert technical support on all UVP products. If there are any questions about product
use, operation or repair, contact UVP’s offices as shown below.
If you are in North America, South America,
East Asia or Australia:
If you are in Europe, Africa, the Middle East or
Western Asia:
Call (800) 452-6788 or (909) 946-3197, and ask
for Technical Support during regular business
days, between 7:00 am and 5:00 pm, PST. Call +44(0) 1223-420022, and ask for Customer
Service during regular business days between 9:00
am and 5:30 pm.
E-mail your message to: [email protected] or
[email protected]
E-mail your message to: [email protected]
Fax Technical Support at (909) 946-3597 Fax Customer Service at +44(0) 1223-420561
Write to: UVP, LLC. 2066 W. 11
th
Street, Upland,
CA 91786 USA
Write to: Ultra-Violet Products Ltd. Unit 1, Trinity Hall
Farm Estate, Nuffield Road, Cambridge CB4 1TG UK
- 8 -
81-0266-01 Rev G
81-0267-01 Rev G