Atlona AT RGB MATRIX User Manual
Page 33
32
www.atlona.com
Toll free: 1-877-536-3976
Local: 1-408-962-0515
TROUBLESHOOTING
Problem
Solution
Output image is displayed with a ghost
Check display settings, try another high quality cable
Color loss or no video on output signal
Check both the input and output connections
Remote control doesnt work
Check batteries, If broken, contact dealer
The switcher cannot be controlled by computer
through COM port.
Check the COM port in the software.
Make sure the COM is working
NO sound when switching with I/O signal.
Make sure the beeper is switched on. If it is it may
be broken inside, contact dealer
NO image on output signal
Check the Input and Output connectors they may be
loose. Check the connection cord it may be broken.
Check the output device and make sure it is con-
nected to the output channel.
Power Indicator doesnt work, no display on LCD no
response to any operation.
Check the power cord to see it is connected and not
damaged.
Interference in the output image
Check to see if the unit is well grounded.
Static gets stronger when connecting BNC connetors The unit is not grounded correctly. Correct issue im-
mediately or damage may be caused to the switch.
Beeper makes sound. LCD is displaying normally and
there is a returning code. But there isn’t any Video
or Audio output.
Check connections, and replace if damaged
The swticher cannot be controlled by front panel
keys, RS-232 port or remote control
The unit may be broken, contact dealer for repair.