WaveWare SPS-5 v9E - Manual (Page 56)

TROUBLESHOOTING
POWER
When the WaveWare v9E Paging Transmitter System is assembled and power is applied, you should be able to see a
Green Power LED indicator illuminated on the Transmitter Unit. If not, verify that all connections are tight and verify that
110 VAC power is available at the power outlet. If connections are tight, power is available and the Green Power LED
indicator doesn’t illuminate, determine if the Power Supply is at fault by trying another Power Supply. If the Transmitter
Unit still does not respond, the Transmitter Unit is most likely in need of repair or replacement.
SYSTEM CONNECTIONS
When a DB-9 serial cable is connected to the paging system serial port, and when properly connected to a live serial port
on the host system, a Green DATA LED will remain illuminated. The DATA LED will blink when it detects communications
occurring on the serial port.
When an Ethernet cable is connected to an active LAN and to the Ethernet connector on the v9E paging system, the
paging system Ethernet connector will illuminate a green LED on its left side and an orange LED on its right side. The
Status page on the v9E Paging Encoder web browser interface is provided primarily for technical support and
troubleshooting reasons. The Port to Monitor selection allows you to monitor the communications traffic for the serial
port and for each of the two network connections.
PAGERS
When you send a paging message command to the Transmitter unit from the PC, the Green RF TX LED indicator on the
Transmitter Unit should illuminate for about 3-4 seconds to indicate that transmission is occurring. If you don’t receive a
message on the selected paging receiver, follow the checklist below to troubleshoot paging reception:
1. Pager turned on
2. Pager has fresh battery
3. Pager properly defined in the paging control application software on the host PC.
4. Pager located at least arms length away from Transmitter Unit during transmission. (Some
paging receivers do not properly decode paging messages when the paging receivers are
located in close proximity to the transmitter antenna. Holding a paging receiver at arms length
away from a transmitter antenna is usually sufficient to allow the paging receiver to properly
decode a paging transmission).
5. Antenna attached to Transmitter Unit
6. Pager at the same frequency as the Paging System
7. Pager uses POCSAG paging protocol
CARRIER DETECT
If the Carrier Detect mode is activated, and you find that paging transmissions are delayed for significant periods of time
due to interference on the channel, you should temporarily De-activate the Carrier Detect mode to allow transmissions to
occur regardless of other transmissions on the channel. You may find that you get excellent paging reception even with
Carrier Detect De-activated. You may want to contact your nearest FCC field office to find out what is causing the
unwanted interference on your channel. Please note that the typical WaveWare v9E Paging System installation uses a 5
watt system (2 watt Optional) that operates subservient to other operators on the same frequency. If you find that the
unwanted transmissions are legal, and if you find that your paging reception is suffering due to the unwanted
transmissions from another source, you may have to change your paging system to another operating frequency. The
system will need to be sent back to the Dealer or WaveWare for the Frequency change and the same will need to be done
to the pagers on the system.
If you have multiple WaveWare Paging Systems installed in the same facility, and at the same operating frequency, you
should activate the Carrier Detect mode on all paging systems in order to ensure paging messages are being properly
transmitted to paging receivers.