ART Pro Audio Tube Channel - Tube Mic Preamp/Compressor/EQ User Manual
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States only. For service outside the United States, please contact your
authorized A R T distributor.1) Be sure the unit is the cause of the
problem. Check to make sure the unit has power supplied, all cables
are connected correctly, and the cables themselves are in working
condition.2) If you find the unit to be at fault, write down a description
of the problem, including how and when the problem occurs.3) Call
the factory for a Return Authorization (RA) number.4) Pack the unit
in its original carton or reasonable substitute. The packing box is not
recommended for a shipping carton. Put the packaged unit in another
box for shipping. Print the RA number clearly under the address.5)
Include with your unit: a return shipping address (we cannot ship to a
P.O. Box), a copy of your purchase receipt, a daytime phone number
and the description of the problem.
6) Ship the unit to:
Applied Research and Technology, Inc.
215 Tremont Street
Rochester, NY 14608
Attn: Repair Department
R.A.# _______________
7) Contact our Customer Service department at (716) 436-2720 for
your Return Authorization number or questions regarding your repair.
Customer Service hours are Monday through Friday 9:00AM to
5:00PM Eastern time.
©1998 Applied Research and Technology, Inc.