Comtech EF Data RCS10 - Manual (Page 3)

Warranty Policy RSC10 Redundant Communication System
TM058 - Rev. 2.3 iv
In no event shall Radyne ComStream be liable for incidental, consequential, special or resulting loss or
damage of any kind howsoever caused. Radyne ComStream’s liability for damages shall not exceed the
payment, if any, received by Radyne ComStream for the unit or product or service furnished or to be
furnished, as the case may be, which is the subject of claim or dispute.
Statements made by any person, including representatives of Radyne ComStream, which are inconsistent or
in conflict with the terms of this warranty, shall not be binding upon Radyne ComStream unless reduced to
writing and approved by an officer of Radyne ComStream.
Warranty Repair Return Procedure
Before a warranty repair can be accomplished, a Repair Authorization must be received. It is at this time that
Radyne ComStream will authorize the product or part to be returned to the Radyne ComStream facility or if
field repair will be accomplished. The Repair Authorization may be requested in writing or by calling:
Radyne ComStream Corporation
3138 E. Elwood St.
Phoenix, Arizona 85034 (USA)
ATTN.: Customer Support
Phone: (602) 437-9620 Fax: (602) 437-4811
Any product returned to Radyne ComStream for examination must be sent prepaid via the means of
transportation indicated as acceptable to Radyne ComStream. Return Authorization Number must be clearly
marked on the shipping label. Returned products or parts should be carefully packaged in the original
container, if possible, and unless otherwise indicated, shipped to the above address.
Non-Warranty Repair Procedure
When a product is returned for any reason, Customer and its shipping agency shall be responsible for all
damage resulting from improper packing and handling, and for loss in transit, not withstanding any defect or
nonconformity in the product. By returning a product, the owner grants Radyne ComStream permission to
open and disassemble the product as required for evaluation. In all cases, Radyne ComStream has sole
responsibility for determining the cause and nature of failure, and Radyne ComStream's determination with
regard thereto shall be final
.