Troubleshooting, I am still confused even after reading the manual, I cannot turn on the player – COWON D2 User Manual
Page 23: Buttons do not respond, The player is on but there is no sound, Album image is not displayed in music mode, Video won’t play, Fm radio does not work, There is too much noise in my recordings
COWON D2+
23
I am still confused even after reading the manual.
Our website www.COWON.com provides support for users of COWON products with FAQ (Fre-
quently Asked Questions) and beginner’s guide for our products. Users are strongly encouraged to
check out our website for further information regarding product usages and software upgrades and
patches. For individual inquiries, please contact us on-line as we will try to help you as best we can.
I cannot turn on the player.
Charge the battery fully in case the battery charge has been drained. If the battery is weak it may
take a few seconds to power on. If the player does not respond at all, first disconnect all USB and
power cables, and then press the RESET button located at the bottom of the player. RESET button
simply powers off the player and does not affect the player in any other way.
Buttons do not respond.
Check if the power switch is set to HOLD
The player is on but there is no sound.
Check if the volume is set to 0
Check if the player has any music file stored in its disk. Damaged music files may not play or play
improperly. Check the connection of the earphones to the COWON D2+. Loose or blocked connec-
tion can cause inadequate contact between earphone jack and the COWON D2+.
The battery life is shorter when I use external memory
COWON D2+ requires more power to read and play back/record files from an external memory
card,
So, battery life will be shorter when using external memory compared to using the internal memory.
Album image is not displayed in Music Mode
In order display album image, the image has to be stored in the ID3 tag of the music file. You can
edit the ID3 tags using jetAudio.
Video won’t play.
All video files must be converted using COWON MediaCenter - JetAudio. Any other video files are
not supported by COWON D2+.
FM Radio does not work.
COWON D2+ does not have a separate antenna. Instead it uses earphone wire to receive FM Ra-
dio signals. Stretching the wires may enhance the reception quality. FM radio reception may be poor
at locations where FM radio transmissions are shielded. If FM radio does not work where reception
should be possible, please contact our service center (Note that reception quality of COWON D2+
may differ from other FM radio receivers.)
There is too much noise in my recordings.
COWON D2+ uses ultra-small embedded microphone, so it may be more susceptible to noise
during recordings.
Troubleshooting