Cybex 19000 Big Iron Half Rack - Manual (Page 16)

Cybex 19000/19010 Half Rack Owner’s Manual
16
Part descriptions and part numbers are located on the web at www.cybexintl.com .
Shipping Address •
Contact Name •
In addition to your shipping address and contact name, your account number is helpful but not
required.
Return Material Authorization (RMA)
The Return Material Authorization (RMA) system outlines the procedures to follow when returning
material for placement, repair or credit. The system assures that returned materials are properly
handled and analyzed. Follow the following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer will
request a RMA from Cybex, if applicable. Under no circumstances will defective parts or equipment
be accepted by Cybex without proper RMA and an Automated Return Service (ARS) label.
Call the Customer Service Hot Line listed above for the return of any item that is defective. 1.
Provide the technician with a detailed description of the problem you are having or the defect in 2.
the item you wish to return.
Provide the model and serial number of your Cybex equipment. 3.
At Cybex’s discretion, the technician may request that you return the problem part(s) to Cybex for 4.
evaluation and repair or replacement. The technician will assign you a RMA number and will send
you an ARS label. The ARS label and the RMA numbers must be clearly displayed on the outside
of the package that contains the item(s) to be returned. Include the description of the problem, the
serial number of the equipment and the name and address of the owner in the package along with
the part(s).
Forward the package through UPS to Cybex. 5.
Attn: Customer Service Department
Cybex International, Inc.
1975 24th Ave SW
Owatonna, MN 55060
NOTE: Merchandise returned without an RMA number on the outside of the package or shipments
sent COD will not be accepted by the Cybex receiving department.