Alcatel Go Watch SM 03 - Manual (Page 23)

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Troubleshooting
Refer to the instructions below before contacting our aftersales service:
Your GO WATCH can't be detected�
• Turn on Bluetooth if it is disabled.
• Enable the Bluetooth service to search for devices.
Your GO WATCH often disconnects from your phone�
• The background Onetouch Move service stops. Restart the application.
• Make sure your GO WATCH is not too far away from your phone.
Wi-Fi/Bluetooth transferring is slower than expected:
If other Bluetooth devices are also paired and connected to your phone,
it is normal for the file transfer rate via Bluetooth to decrease. It is
also normal behaviour for the Wi-Fi speed to be impacted and you may
experience slower performance.
How many BT 4�0 Low Energy (BLE) devices can be connected
to the phone at most?
5 BLE devices can be connected to the phone at the same time.
After Onetouch Move is installed and GO WATCH is connected
to your phone, the battery consumption speed of your phone
increases�
This is normal and the consumption includes:
• Keeping connection between your GO WATCH and phone
• File transfer between your GO WATCH and phone
• Disconnection, device scanning, and re-connection
Vibration does not work�
• Charge and confirm that the battery works.
• Make sure the connection between your GO WATCH and phone is not
interrupted.
GO WATCH vibrates unexpectedly�
• Check whether you have a notification.
• Make sure your GO WATCH is not too far away from your phone.
Your GO WATCH does not respond�
Long press the Power key for 10 seconds to restart GO WATCH.
Factory reset
If the instructions above fail to solve the problem, try to reset your GO
WATCH:
• Long press the Power and Back keys together for 10 seconds to reset
your GO WATCH.
• For iOS
In Onetouch Move, touch Watch\Settings\Factory Reset to reset your
GO WATCH.
• For Android
In Onetouch Move, touch , then touch Watch\Settings\Factory
Reset to reset your GO WATCH.