ZeeVee ZvPro 600 Series (QAM) - Manual (Page 10)

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ZvPro 600 Configuration Guide www.zeevee.com
Unable to
Connect
to Maestro
If unable to connect, try one of the following:

If you are getting a page not found error when directly connected to a PC, try disabling WIFI. If that does not correct
it, make sure your PC is not using a static IP address. The PC and the HDbridge2000 unit must be on the same IP subnet for
them to communicate. For details on how to check for a static IP address, please see the FAQ section of our website.
 If the page loads, but all you see is a purple background and the ZeeVee logo (and are not prompted to log in) please
try a different web browser. We have found some older versions of Internet Explorer are not compatible with the Maestro
tool. Updating IE or using Firefox or Chrome should correct the issue.
No picture or
channel found
at TV
Verify the HDTV has a QAM (digital cable) tuner. Verify that you have performed a full channel scan on the HDTV with “cable
mode” selected. Lower the power on the unit, then verify that the modulator is not conflicting with any other channel by
connecting the unit directly to the HDTV.
Idle Screen
(bouncing logo)
One reason this may happen is when the unit does not detect video input. Verify the source is on and producing a video
signal, then verify the source is outputting a supported resolution. If the Video Source (Channel Plan tab in Maestro) is set to
Auto, change it to the specific video type being used (Component or VGA).
Image Breakup Image or video break up is often caused by an issue in the RF/coax network. You may have chosen a channel number that is
not completely vacant.
If you are combining with other modulators, be sure the RF# selected on the unit does not conflict with any other channels,
keep in mind that some analog modulators may spill over to adjacent channels and cause unexpected interference.
If you are combining with a cable service, keep in mind that they sometimes have extra signals that a TV will not display and
can cause interference.
There may also be an RF power balance issue. Verify that the RF power of the unit is balanced with signals from other
modulators and from the cable company. As a test, try removing all other signals (cable, other modulators, etc) and see if you
still see similar issues.
Some TVs will also show video issues if the signal strength is too high. Try lowering the RF power on the unit to ensure you
are not overdriving the HDTV tuner.
VGA or HDMI
video does not
fill HDTV screen
The unit is broadcasting in “compatibility mode.” This means it’s receiving a resolution from your VGA/HDMI source that
doesn’t match standard 1280x720 or 1920x1080 HDTV picture resolutions. When that happens, the unit fits the incoming
picture inside either a 720 or 1080 window and pads the outside area with black. To resolve the issue, set your VGA source to
output 1280x720 or 1920x1080 resolution. For more detailed information about setting up VGA and HDMI resolutions, see the
FAQ section of our website.
Audio and
video are not
synchronized
If both the audio and video are being sent through the unit to the TV, be sure your firmware is fully updated, later versions of
firmware may have lip sync corrections.
If you are feeding the audio directly from the source into a distributed (whole house) audio system and not through the
ZeeVee unit, it will arrive to the speakers before the video arrives to the HDTV. This happens because the video is being
encoded into a digital signal, modulated by the unit and then demodulated at the HDTV. Each of these steps adds latency that
will not be reflected in the audio because it is traveling a shorter path.
To work around the issue, you can try one of the following:

Use an audio delay device that allows you to add a delay to the audio stream before it reaches the sound system.
 Feed the audio to the ZeeVee unit and send it to the HDTV with the video. Then take the audio out from an HDTV or external
QAM tuner (such as the ZvSync) and connect it to your audio system. The audio should have a similar amount of delay since it
has gone through the encoding and decoding process just as the video did.
Troubleshooting