Service information – EAW CAM160 User Manual
Page 14
14
– CAM160 / CAM80
9. SERVICE INFORMATION
In the event that your CAM160 or CAM80 should require
servicing, please follow these instructions:
1. Call EAW Commercial Tech Support at 1-800-992-5013,
7 am to 5 pm PST (Monday-Friday), to verify the problem
and obtain a Return Authorization (RA) Number. Be sure to
have the serial number of the unit when you call. You must
have a Return Authorization Number in order to obtain
warranty service at an authorized service center. You can
also contact EAW Commercial through our website at:
2. Pack the unit in its original packaging. THIS IS VERY
IMPORTANT. LOUD Technologies is not responsible for
any damage that occurs during shipping due to non-
conventional packaging. Original packaging helps to
minimize the possibility of shipping damage.
3. Include a legible note stating your name, (no P.O. boxes),
daytime phone number, Return Authorization Number, and
a detailed description of the problem, including how we
can duplicate it.
4. Write the Return Authorization Number in BIG BOLD PRINT
on the top of the box.
5. Tech Support will tell you where to ship the unit when you
call for an RA Number. We suggest insurance for all forms
of cartage.