Emerson Process Management 430 DO User Manual
Page 19
15
Model 430 DO
SECTION 6.0
RETURN OF MATERIAL
SECTION 6.0
RETURN OF MATERIAL
6.1 GENERAL. To expedite the repair and return of
instruments, proper communication between the cus-
tomer and the factory is important. A return material
authorization (RMA) number is required. Call (949)
757-8500. The "Return of Materials Request" form is
provided for you to copy and use in case the situation
arises. The accuracy and completeness of this form
will affect the processing time of your materials.
6.2 WARRANTY REPAIR. The following is the proce-
dure for returning instruments still under warranty.
1.
Contact the factory for authorization.
2.
Complete a copy of the “Return of Materials
Request” form as completely and accurately as
possible.
3.
To verify warranty, supply the factory sales order
number or the original purchase order number. In
the case of individual parts or sub-assemblies, the
serial number on the mother unit must be sup-
plied.
4.
Carefully package the materials and enclose your
“Letter of Transmittal” and the completed copy of
the “Return of Materials Request” form. If possi-
ble, pack the materials in the same manner as it
was received.
IMPORTANT
Please see second section of “Return of
Materials Request Form”. Compliance to
the OSHA requirements is mandatory for
the safety of all personnel. MSDS forms
and a certification that the instruments
have been disinfected or detoxified are
required.
5.
Send the package prepaid to:
Rosemount Analytical Inc.
2400 Barranca Parkway
Irvine, CA 92606
Attn: Factory Repair
Mark the package: Returned for Repair RMA#
Model No. ____
6.3 NON WARRANTY REPAIR. Contact Factory For
Authorization
1.
Contact the factory for authorization.
2.
Fill out a copy of the “Return of Materials Request”
form as completely and accurately as possible.
3.
Include a purchase order number and make sure
to include the name and telephone number of the
right individual to be contacted should additional
information be needed.
4.
Do Steps 4 and 5 of Section 6.2.
NOTE
Consult the factory for additional infor-
mation regarding service or repair.