Escient ZP-'1 - Manual (Page 75)

PAGE 75
FireBall™ ZP-1 User
’s Manual
TROUBLESHOOTING
NETWORK PROBLEMS
If you experience problems registering a FireBall or connecting to the Internet to lookup disc information, try these possible fixes before calling
Escient Tech Support:
• Make sure that your FireBall is properly connected to your home network and that all cables are in working order.
• FireBall communicates using TCP/IP and UDP over Ethernet networks using ports 80, 443, and 1755. If you have a router installed on your
network, make sure that these ports are open for TCP and UDP.
• If Dynamic TCP/IP addressing fails, check your router to make sure that it is configured to assign dynamic IP addresses via DHCP and try
rebooting your router.
• If DHCP addressing still isn’t working, try using static IP addresses. The Internet Assigned Numbers Authority (IANA) has reserved the
following three blocks of the IP address space for private networks: 10.0.0.0 - 10.255.255.255, 172.16.0.0 - 172.31.255.255, and 192.168.0.0 -
192.168.255.255. Note that the first block is nothing but a single class A network number, while the second block is a set of 16 contiguous class
B network numbers, and the third block is a set of 255 contiguous class C network numbers. The complete RFC 1918 can be found via FTP on
http://nic.ddn.mil
• Crestron, AMX, or other third party controllers capable of controlling the FireBall over Ethernet use port 251. Make sure your router has port
251 open if you plan on using two-way control over Ethernet.
SOFTWARE UPDATE PROBLEMS
Manual Software Update Checks
Software Updates are automatically checked once a week starting on the day of the week your FireBall was first registered. You can manually check
for a software update by accessing the Software Update menu found under the Setup/Utilities Menu.