Maintenance / cleaning, Environmental considerations and recycling, Conformity – Silvercrest SVG 2.0 A2 User Manual

Page 24: Troubleshooting

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SilverCrest USB 2.0 Video Grabber SVG 2.0 A2

English

23

Maintenance / Cleaning

Warning! This device does not contain any parts that require servicing or cleaning. Never open the

device casing as this can be hazardous. Ensure that the components do not become dirty. Do not use

any solvents or corrosive or gaseous cleaning materials. Clean the device with a damp cloth if it

becomes dirty.

Environmental Considerations and Recycling

The crossed out wheelie bin symbol on a product indicates that the product is subject to

European Directive 2002/96/EC. All old electric and electronic devices must be

separated from normal household waste and disposed of at designated state facilities.

Disposal of old devices in this manner will prevent harm to the environment and human health

hazards. For further information regarding disposal of old devices contact your local government
office or the retailer where you purchased this product.

Conformity

This device fully meets the basic requirements and other relevant regulations of the

EMC Directive 2004/108/EC as well as the RoHS Directive 2011/65/EU. The

Declaration of Conformity is to be found at the end of this instruction manual.

Troubleshooting

The Video Grabber is connected but not recognised by the operating system.

Check all the connections.

Are you using a supported operating system?

New USB devices have been recognised and drivers must be installed.

When a USB device is connected to a new port it receives a new ID. This normally requires

driver installation, even if the driver is already installed.

The video received over the S-Video cable is in black and white.

The playback source must be switched to S-Video.

Error message saying that the video is protected.

The copyright system has been activated. This material cannot be copied.

Please consult the software help section on the enclosed software CD for information on using the

software.

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