Epson WorkForce 645 - Manual (Page 29)

Solving Problems 29
Solving Problems
If you have a problem with your Epson product, check the messages on the LCD screen to
diagnose the cause. You can also check the basic troubleshooting suggestions below, or in
your online User’s Guide.
Problems and Solutions
Check the solutions below if you’re having trouble using your Epson product.
Network Problems
If you have a poor wireless connection, try moving the product to a different location.
Avoid placing it next to a microwave oven, 2.4 GHz cordless phone, or large metal object
such as a filing cabinet.
Network setup failed
■ Try moving the product to a different location.
■ Make sure there aren’t any access restrictions (such as MAC address filtering) set on
the wireless router. If access restrictions are set, register the product’s MAC address on
the router. To obtain the MAC address, print a Network Status Sheet (see page 31).
Then see your router’s manual for instructions.
■ If your wireless router or access point doesn’t broadcast its network name (SSID),
manually enter your wireless network name. If your wireless router or access point has
wireless security enabled, you will also need to know what kind of security it is using.
■ If your wireless router has security enabled, make sure you entered the WEP key or
WPA passphrase correctly. Contact your router manufacturer for assistance.
■ Remove and reinsert the CD to reinstall your product software.
■ Reset the network settings and try connecting to your network again.
The product cannot connect to the wireless router or access
point
■ Try connecting to the wireless router or access point with your computer or another
device to confirm that it is working correctly.