Service information, Product registration and customer support, Pixel policy – EVGA InterView 200-LM-1700 User Manual
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7. SERVICE INFORMATION
7.1 Product Registration and Customer Support
Should you require any assistance with the installation or troubleshooting of the EVGA
InterView, please visit the Support section of our website at www.evga.com/support. There
you’ll be able to download drivers, check out our extensive Knowledge Base, and submit
technical and customer support inquiries. Be sure to visit the EVGA community message
boards: http://forums.evga.com
Contact our Customer Service through email to get all of your questions answered and
problems resolved – it’s fast, it’s easy, and it works! If you require immediate assistance,
please contact our Customer Service at 888.880.EVGA (3842).
Point your browser to www.evga.com/register and have the following information ready
before contacting customer service:
-Product Name & Part Number
-UPC Number
-Serial Number
The EVGA Advanced RMA (EAR) Program is a program to protect yourself and your product
in the case of product failure. For more details please visi
7.2 Pixel Policy
The EVGA monitor is evaluated on the number of acceptable non-performing pixels and the
distance between each non-performing pixels. The terms “non-performing” and “defective
pixels/sub-pixels” are used interchangeably for ease of identification. All monitors have been
tested to ensure they comply with this standard.
To identify non-performing pixels, the monitor shall be viewed under normal operating
conditions, preferably in its native resolution, and from a normal viewing distance of at least
50 cm (16 in.).
During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to
become fixed in an unchanging state. The visible result is a fixed pixel that appears as an
extremely tiny dark or bright discolored dot. When the pixel remains permanently lit, it is
known as a “bright dot.” When the pixel remains black, it is known as a “dark dot.”
In almost every case, these fixed pixels are hard to see and do not detract from display
quality or usability. A display with 1 to 5 bright or dark dots is considered normal and within
industry standards.