EDGE Tech Digital Picture Frame - Manual (Page 17)

16
Chapter 5
Troubleshooting
Symptom Cause and/or Corrective Actions
Digital Picture Frame doesn’t power
on. •
The POWER connector to the unit is not securely inserted.
Ø Make sure you connect the AC adapter to the frame properly.
When you connect the AC adapter to the frame and power up the
unit, even without a memory card, you should see a blank white
screen. If you don’t see the lit screen, check if the power is
connecte d to the Digital Picture Frame and make sure it is
securely attached.
No Start-up screen. •
Memory card is not inserted correctly.
•
No photo, music, or video file on the memory card.
•
Incompatible file format.
Ø Verify if the way you inserted the card is correct. Make sure the
front label of the memory card is facing AWAY from you. Do not
force the memory card into the slot.
Ø Make sure there is at least one supported photo, music, or video
file on the memory card.
Ø Compatible Photo format: JPEG
Ø Compatible Music format: MP3
Ø Video format:
Motion JPEG, MPEG -I, MPEG -II, MPEG- 4, DIVX, 3GP.
The picture does not appear on the
screen after selecting the PHOTO
function. •
Incompatible file format.
•
No picture file is on the memory card.
Ø Make sure there is at least one supported picture file stored on
the memory card.
Ø Compatible Photo format: JPEG
Ø The digital frame is compatible with the JPEG file format only.
The device does not support TIFF, BMP, GIF etc.
PIC + MP3 button does not work. •
Incorrect operation
•
No music file stored on the memory card.
Ø Select PHOTO folder first.
Ø Press PIC + MP3 button after entering the PHOTO folder.
Ø Make sure you store at least one MP3 music file on the memory card.
VIDEO-OUT does not work. •
Check if the NTSC/PAL setting is correct.
•
Press MENU, PAL/NTSC button to set the correct setting.
Video file does not play properly. •
Slow memory card.
Ø Make sure you use a high-speed memory card to play video files.
Ø If you want to play a MPEG-II video make sure you store the file
on a CompactFlash Card.
Small or distorted video size on the
screen •
Low video resolution or incorrect video’s aspect ratio
Ø The video file must be in 16:9 aspect ratio (approximate
resolution of 848x480).
Black bands appear around the
picture. •
This is normal since different digital cameras take pictures in
varieties of resolutions (or pixels) and aspect ratios.
Ø Use a photo editing software to resize the picture’s ratio to 16:9.
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