DE DIETRICH WBD1211 - Manual (Page 16)

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Something Not Working Something Not Working
Certain problems are due to lack of simple maintenance or oversights, which can
be solved easily without calling out a service agent. Before you call, please carry
out the checks listed below.
You can find the Brandt Service telephone number at the back of this booklet.
Symptom Possible causes
• The machine does not
start:
• The door has not been closed.
• The plug is not properly inserted in
the power socket.
• There is no current at the socket.
• The main fuse or the fuse in the
plug has blown.
• The selector dial is not correctly
positioned.
• The ON/OFF button has not been
depressed.
• The machine does not fill: • The water taps are closed.
• The filters in the inlet hoses are
blocked.
Refer to paragraph “Cleaning the
water inlet filters”.
• The inlet hoses may be squashed or
kinked.
• The door has not been closed.
• The machine fills then
empties immediately:
• The end of the drain hose is too low
(see “ water drainage” in “Installation
instructions”).
• The drain hose may be squashed or
kinked.
• The ANTI-CREASE option has
been selected.
• The drain filter may be blocked.
(Please refer to “Maintenance”:
Emergency emptying out).
• The drain hose extension is not
correct. Follow the instructions for
connecting to the waste.
• The drainage system pipes are
blocked.
• The wash load is unbalanced:
redistribute the clothes inside the
drum to allow the machine to spin.
• There is water on the floor: • Too much detergent or unsuitable
detergent has been used (creates
too much foam).
• Check whether there are any leaks
from one of the inlet hoses fittings. It
is not always easy to see this as the
water runs down the hose; check to
see if it is damp.
• The drain hose may be damaged or
not securely positioned.
• The detergent dispenser drawer or
recess is clogged.
• The drainage system pipes are
blocked.
• The drain filter has not been
properly screwed on after cleaning.
• Unsatisfactory washing
results:
• Too little detergent or unsuitable
detergent has been used. An
insufficient amount of detergent
leaves the laundry looking grey and
causes lime scale to form.
• Stubborn stains have not been
treated prior to washing.
• The correct wash programme has
not been selected.
• Too much laundry has been placed
in the drum.
• The machine does not
empty and/or does not
spin:
• The machine vibrates when
spinning or is noisy:
• The internal packing has not been
removed.
• The machine is in contact with the
wall or furniture.
• The machine is not level.
• The washing load is badly
distributed in the drum.
• Maybe there is very little laundry in
the drum.
• The door will not open: • The programme is still running.
• The door lock has not yet released.
• Water in the tub.