Getting help, Getting help -4 – Enterasys Networks SecureStack C2 C2RPS-POE User Manual
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Getting Help
1-4 Introduction
The SecureStack PoE switch has six of its PoE/data ports connected to PDs with the
following Class ratings:
•
One does not support PoE (no power)
•
One has no Class rating (Defaults to Class 0, 12.95 Watts maximum)
•
Two are Class 2 (6.49 Watts maximum x 2 = 12.98 Watts total)
•
One is Class 0 (12.95 Watts maximum)
•
One is Class 4 (defaults to 12.95 Watts maximum)
The maximum power needed from the C2RPS‐POE is 51.83 Watts for the PDs, which is far
below the maximum of 370 Watts.
Getting Help
For additional support related to the device or this document, contact Enterasys Networks
using one of the following methods:
Before contacting Enterasys Networks for technical support, have the following
information ready:
•
Your Enterasys Networks service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem (for example,
changing mode switches, rebooting the unit, etc.)
•
The serial and revision numbers of all involved Enterasys Networks products in the
network
•
A description of your network environment (layout, cable type, etc.)
•
Network load and frame size at the time of trouble (if known)
•
The device history (for example, have you returned the device before, is this a
recurring problem, etc.)
•
Any previous Return Material Authorization (RMA) numbers
World Wide Web
Phone
603-332-9400
1-800-872-8440 (toll-free in U.S. and Canada)
For the Enterasys Networks Support toll-free number in your country:
Internet mail
[email protected]
To expedite your message, please type [C-SERIES] in the subject line.
To send comments or suggestions concerning this document to the Technical Publications
Department:
To expedite your message, please include the document Part Number in the email message.