ProSoft Technology ILX56-MM - Manual (Page 103)

ILX56-MM ♦ ControlLogix Platform Support, Service & Warranty
InRAx Message Manager for Industrial Communication User Manual
ProSoft Technology, Inc. Page 103 of 112
February 6, 2012
7 Support, Service & Warranty
In This Chapter
 Contacting Technical Support ............................................................. 103
 Return Material Authorization (RMA) Policies and Conditions ............. 105
 LIMITED WARRANTY ......................................................................... 107
Contacting Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or fieldbus devices interfaced to the module,
if any.
Note: For technical support calls within the United States, an after-hours answering system allows
24-hour/7-days-a-week pager access to one of our qualified Technical and/or Application Support
Engineers. Detailed contact information for all our worldwide locations is available on the following
page.