ProSoft Technology MVI71-DNP - Manual (Page 162)

MVI71-DNP ♦ PLC Platform ProSoft Technology, Inc., Support, Service & Warranty
DNP 3.0 Master/Slave Communication Module
Page 162 of 172 ProSoft Technology, Inc.
August 23, 2007
b) If a defect is found and is determined to be customer generated or if the
defect is otherwise not covered by ProSoft's Warranty, or if the module is
not repairable, a credit is not issued and payment of the replacement
module is due.
6.4 Procedures for Return of Units Out of Warranty
1
Customer sends unit in for evaluation.
2 If no defect is found, Customer will be charged the equivalent of US $100
plus shipping, duties and taxes that may apply. A new Purchase Order will be
required for this evaluation fee.
If the unit is repaired the charge to the Customer will be 30%* of the list price
plus any shipping, duties and taxes that may apply. A new Purchase Order
will be required for a product repair.
3 For an immediate exchange, a new module may be purchased and sent to
Customer while repair work is being performed. Credit for purchase of the
new module will be issued when the new module is returned in accordance
with ProSoft's shipping instructions and subject to ProSoft's policy on non-
warranty returns. This is in addition to charges for repair of the old module
and any associated charges to Customer.
4
If, upon contacting ProSoft Customer Service, the Customer is informed that
unit is believed to be unrepairable, the Customer may choose to send unit in
for evaluation to determine if the repair can be made. Customer will pay
shipping, duties and taxes that may apply. If unit cannot be repaired, the
Customer may purchase a new unit.
6.4.1 Un-repairable Units
ƒ 3150-All
ƒ 3750
ƒ 3600-All
ƒ 3700
ƒ 3170-All
ƒ 3250
ƒ 1560 can be repaired, if defect is the power supply
ƒ 1550 can be repaired, if defect is the power supply
ƒ 3350
ƒ 3300
ƒ 1500-All
* 30% of list price is an estimated repair cost only. The actual cost of
repairs will be determined when the module is received by ProSoft and
evaluated for needed repairs.