Electrolux EI24WC75HS - Manual (Page 12)

12 Troubleshooting
Before You Call for Service
If the unit appears to be malfunctioning, read
through this manual first. If the problem persists,
check the Troubleshooting Guide below. Locate
the problem in the guide and refer to the cause
and its remedy before calling for service. The
problem may be something very simple that
can be solved without a service call. However,
consulting or contracting a qualified service
technician may be necessary.
If Service is Required
Contact the dealer where you purchased the unit if
service is required. State the model and serial number
and explain the problem. The model and serial number
plate is located on the ceiling of your unit.
If you do not know the name of the selling dealer or a
local service company, you can check online at www.
electroluxappliances.com
or call 1-877-435-3287.
WARNING
ELECTROCUTION HAZARD
NEVER attempt to repair or perform maintenance on the unit until the main electrical power has been
disconnected.
Problem Possible Cause Remedy
Unit not cold enough.
Adjust temperatures (see “Adjusting
the Temperature” in the “Start-Up
and Temperature Control” section).
• Control set too warm.
• Light staying on.
• Airflow to front grille blocked.
• Door gasket not sealing properly.
• Adjust temperature colder. Allow 24 hours
for temperature to stabilize.
• Turn off manual light control. See
“Operation” section.
• Airflow must not be obstructed to front
grille. See “Installation” section.
• Adjust door gasket.
Unit too cold.
Contents of unit too cold/frozen.
Adjust temperatures (see “Adjusting
the Temperature” in the “Start-Up
and Temperature Control” section).
• Control set too cold. • Adjust temperature warmer. Allow 24
hours for temperature to stabilize.
No interior light. • Failed LED assembly. • Contact a qualified Electrolux Service
Technician.
Light will not go out when door is
closed. • Manual light control is ON.
• Door switch not making contact.
• Turn off manual light control. See
“Operation” section.
• Check for proper door alignment.
Alarm(s) will not shut off. • Door is ajar.
• Power has failed.
• Internal temperature is too high.
• Press “Mute Sounds” key to
acknowledge alarm.
• Ensure door is closed firmly.
• Allow 24 hours for temperature
to stabilize.
Power is not restored after power
failure. • Circuit breaker has tripped. • Verify electrical supply. See “ Installation”
section.
Door does not close properly. • Door hinges are misaligned.
• Door gasket is not sealing
properly.
• Loosen hinges and re-align door.
Retighten hinges.
• Turn gasket 180°. Contact a qualified
Electrolux service technician.