HP ProLiant 585G5 - Manual (Page 16)

12/17/2008
© 2008 Hewlett-Packard GmbH (SAPCC Germany)
The information contained herein is subject to change without notice
16
Comfort Sizing Area
• Generous measured CPU resources by 2-Processor Quad
CoreTechnology
• Easy scalable by increasing the memory in the servers
• For high availability requirements cluster & SAN storage
recommended
• In the majority of cases user based sizing
• HP services recommended (for those countries where SAP
TS Services are available)
Advandced Sizing Area
Contact SAP CC!
• High availability – cluster & SAN mandatory
• Quantity / special sizing recommended
• Desaster tolerance to be discussed
• HP services mandatory (for those countries where
SAP TS Services are available)
Expert Sizing Area
Contact SAP CC !
• Detailed customer consulting mandatory
• High availability – cluster & SAN mandatory
• Quantity / special sizing mandatory
• Desaster tolerance recommended / mandatory
• HP services mandatory (for those countries where
SAP TS Services are available)
HP
Service
Deliverables
HP
Service
Deliverables
HP
Service
Deliverables
Support
Plus 24
Service Window: 24 x 7
Onsite Hardware Support
Software Support
Software Updates
Escalationmanagement
HW 4h react
SW 4h react
Proactive
24
SAP trained Account Support Team
- Account Support Plan
- Support Activity Reviews
- Review Meetings
Proactive
- Patch assistance for OS and Storage FW
- Patch assistance for database and SAP
software
- Quarterly Trend analysis & report
- Capacity planning
Reactive
- Single point of contact
- Accelerated HP-SAP troubleshootng and
escalation process
- Remote access via SAP/OSS infrastructure
- SAP internal information access
Onsite Hardware Support
Software Support
Software Updates
Escalationmanagement
HW 4h react
SW 2h react
Critical
Service
SAP trained Account Support Team
- Account Support Plan
- Support Activity Reviews
- Review Meetings
Proactive
- Availability Checkup
- Availability Healthcheck
- Quarterly Activity reviews
- HW preventative maintenance
- Patch assistance for OS and Storage FW
- Patch assistance for database and SAP
software
- Monthly Trend analysis & report
- Capacity planning
Reactive
- Single point of contact
- Accelerated HP-SAP troubleshootng and
escalation process
- Enhanced Parts Inventory
- Remote access via SAP/OSS infrastructure
- SAP internal information access
Onsite Hardware Support
Software Support
Software Updates
Escalationmanagement
HW 4h Call to Repair
SW react at once
Availability 98,5% Availability 99,5% Availability 99,9%
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