HP ProLiant 585G5 - Manual (Page 9)

12/17/2008 9
© 2008 Hewlett-Packard GmbH (SAPCC Germany)
The information contained herein is subject to change without notice
Preface: Guideline for HP Services
IT availability requirements
Business requirements
Proactive 24
Service
Critical Service
Ensure high
availability
Increased
effectiveness
Enhanced support
services
Achievement of
business objectives
through continual
improvement of IT
service quality
Mission Critical
Partnership
99,5 % 99,9 % 99,97 % 98,5 %
Reactive
Services
Emergency
support
Proactive Services
Mission Critical Services
20%
80%
Directory Applications Technology Solutions