HP 3400 - Manual (Page 18)

14
english
hp support by phone
HP provides telephone support free of
charge during the printer’s free phone
support period.
free phone support period
The list below shows the free phone
support period for your country/region.
Standard phone company charges
apply.
* Europe, Middle East, and Africa
For phone support in Europe, please
consult the following Website to check
the details and conditions of phone
support in your country/region:
http://www.hp.com/go/support
Alternatively, you can ask your dealer or
call HP at the phone number listed for
your country/region. See “support
phone numbers” on page 15.
As a part of our continuing efforts to
improve our phone support services, we
advise you to check our Website on a
regular basis for new information
regarding service features and delivery.
before placing a call
Before placing a call for help, try these
other free support options:
• user’s guide; see “viewing the
onscreen user’s guide” on page 4
• setup poster
• HP e-support
If you cannot solve the problem using
these resources, call an HP support
technician while you are in front of your
computer and printer. For faster service,
please be prepared to provide
information about the steps you have
taken to solve the problem.
HP needs the following information to
assist you:
• The printer's model number (located
on the label on the front of the printer)
• The printer's serial number (located
on the bottom of the printer)
• The computer’s operating system
• The version of the printer driver (also
referred to as the printer software):
– Windows: Open Printer Assistant,
select
customer care > support
information > system information ,
then scroll to printer information .
– Macintosh: The version number
appears in the upper-right corner of
the Print dialog box.
• Messages displayed at the time the
situation occurred
• Answers to these questions:
– Has this situation happened before?
Can you re-create it?
– Did you add any new hardware or
software on your computer around
the time this situation began?
country/region phone support
North America 90 days
Asia Pacific 1 year
Europe, Middle East,
Africa See below*
Latin America —
including Mexico 90 days