Before you call for service – Hotpoint 19 User Manual

Page 24

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24

Consumer Support

Tr

oubleshooting T

ips

Operating Instructions

Safety Instructions

Installation Instructions

Before you call for service…

Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.

Problem

Possible Causes

What To Do

Freezer door pops open

This is normal if, after

• This indicates that there is a good seal on the freezer

when refrigerator door

popping open, the freezer

door. If the freezer door does not automatically close after

is closed

door closed on its own.

popping open, the rollers need adjusting. See Rollers and
Leveling Legs.

Door does not close

Leveling legs need adjusting.

•See Rollers and Leveling Legs.

by itself

Refrigerator does

Refrigerator in defrost cycle.

• Wait about 40 minutes for defrost cycle to end.

not operate

Refrigerator control in

• Move the refrigerator and freezer control to a

O (off) position.

temperature setting.

Refrigerator is unplugged.

• Push the plug completely into the outlet.

The fuse is blown/circuit

• Replace fuse or reset the breaker.

breaker is tripped.

Vibration or rattling

Refrigerator is not resting

• Adjust leveling legs (See Rollers and Leveling Legs).

(slight vibration

on all four rollers.

is normal)

Motor operates for

Normal when refrigerator

• Wait 24 hours for the refrigerator to completely

long periods or cycles

is first plugged in.

cool down.

on and off frequently

Often occurs when large

• This is normal.

(Modern refrigerators

amounts of food are

with more storage

placed in refrigerator.

space and a larger

Door left open.

• Check to see if package is holding door open.

freezer require more

Hot weather or frequent

• This is normal.

operating time. They

door openings.

start and stop often

Temperature controls

• See About the controls.

to maintain even

set at the coldest setting.

temperatures.)

Refrigerator or freezer

Temperature control not set

• See About the controls.

compartment too warm

cold enough.

Warm weather or frequent

• Set the temperature control one step colder.

door openings.

See About the controls.

Door left open.

• Check to see if package is holding door open.

Freezer door popped open.

• See the problem Freezer door pops open when

refrigerator door is closed.

Frost or ice crystals

Door left open.

• Check to see if package is holding door open.

on frozen food

Too frequent or too long

(frost within package

door openings.

is normal)

Food blocking freezer air vents.

• Move items away from the back wall of the freezer.

Frequent “buzzing”

Icemaker power switch is in

• Set the power switch to the O (off) position. Keeping it

sound

the I (on) position, but the

in the I (on) position will damage the water valve.

water supply to the refrigerator
has not been connected.

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