Hisense Group PDP5010EU - Manual (Page 18)

Troubleshooting
Before calling a service technician, please check the following table for a possible cause of the problem and
some solutions.
Appendix
Symptoms Possible Solutions
TV will not turn on
No picture, no sound
No sound, picture OK
Poor sound, picture OK
Poor picture, sound OK
Unable to select a certain channel
Poor colour or no colour
The remote control does not operate
Make sure the power cord is plugged in, then press <Power>.
The remote control batteries may be dead. Replace the batteries.
Check if you have set the off timer.
Check the antenna/cable connections.
Press [Display] to see if you have select the right signal source.
The sound may be muted. Press < on the remote control or .
The station may have broadcast difficulties. Try another channel.
VOL+>
The station may have broadcast difficulties. Try another channel
Check the antenna connections.
The station may have broadcast difficulties. Try another channel.
Adjust the picture from the menu.
The channel may be skipped.
The station may have broadcast difficulties. Try another channel.
There may be an obstruction between the remote control and the
remote control sensor.
The batteries may be installed with a wrong polarity.
The remote control batteries may be dead. Replace the batteries.
Check the speakers cable connections.
Check the speakers cable connections.
Disorder display at power on
This may be caused by too short interval between power off and on.
Unplug the power and restart.
Check if you have entered Teletext mode. Press <Text> to quit.
-16 -
Cleaning and care
WARNING: Do not try to remove the cabinet back. Refer servicing to qualified service technicians.
To clean the TV screen:
1) Unplug the TV to avoid possible shock hazard.
2) Use a clean cellulose sponge or chamois cloth dampened with a solution of mild detergent and warm
water to clean the TV screen and trim. Do not use too much water as water spilled into the cabinet
can cause damage to the TV.
3) Wipe off any excess moisture with a clean dry cloth.
4) Polish the cabinet with a quality furniture polish to maintain the finish and appearance of the cabinet.
Caution: Never use strong solvents such as thinner, benzene, or other chemicals on or near the cabinet.
These chemicals can damage the finish of the cabinet.