Technical support, Before you contact hp, Hp contact information – HP BL260c User Manual
Page 82: Customer self repair
Technical support 82
Technical support
Before you contact HP
Be sure to have the following information available before you call HP:
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Technical support registration number (if applicable)
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Product serial number
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Product model name and number
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Product identification number
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Applicable error messages
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Add-on boards or hardware
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Third-party hardware or software
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Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
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In the United States, see the HP US service locator webp
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In other locations, see the Contact HP worldwide (in English) webpage
For HP technical support:
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In the United States, for contact options see the Contact HP United States webpage
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Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
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If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Pack
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In other locations, see the Contact HP worldwide (in English) webpage
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow
for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP
service providers or service partners) identifies that the repair can be accomplished by the use of a CSR
part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: