Heat & Glo Fireplace VRTIKL-AU - Manual (Page 32)

32 Heat & Glo • VRTIKL-AU • 2123-900 • 7/07
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Troubleshooting
With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualifi ed service person in the diagnosis of a problem and the
corrective action to be taken. This troubleshooting guide can only be used by a qualifi ed service technician.
Symptom Possible Causes Corrective Actions
1. No transmission, motor
does not turn.
A.
Receiver must learn
new code. Press and hold the receiver’s reset button until you hear 2 acoustic
signals. After the second longer acoustic signal, release the reset
button and within the subsequent 20 seconds, press the down arrow
on the remote handset until you hear an additional long acoustic
signal confi rming the new code is set.
2. No ignition. No tone.
A.
Receiver Replace receiver and reprogram code.
3. No ignition; one 5 sec-
onds continuous tone
(7 shorts beeps might
be heard prior to the 5
seconds tone).
A.
ON/OFF switch is in
OFF position. Push switch to ON position.
B. Loose wire. Secure wire.
C.
Receiver. Replace receiver and reprogram.
D.
Bent pins on 8 wire
connector. Straighten pins on 8 wire connector.
E. Valve. Replace valve.
4. No pilot fl ame and con-
trol continues to spark.
A.
Air in the pilot supply
line. Purge the line or start ignition several times.
B.
Thermocouple circuit
wired incorrectly. Check polarity of the thermocouple wires.
C.
No spark at pilot
burner. Check spark gap, check wiring connection. Check for spark in loca-
tion along cable.
D. Valve. Replace valve. Do not over tighten.
E.
Over tightened ther-
mocouple interrupter. Replace valve and thermocouple interrupter.
F. Receiver. Replace receiver and reprogram code.
5. Pilot is lit and control
continues to spark. Valve
shuts off after 10-30
seconds. Valve operates
manually.
A.
Receiver. Replace receiver and reprogram code.
6. Pilot is lit, sparking stops
if a fl ame is present.
Valve shuts off after 10-
60 seconds. Valve does
not work manually. A. Thermocouple. Replace thermocouple.
B.
Low inlet pressure to
valve. Confi rm suffi cient inlet pressure to the valve. Adjust or replace inlet
regulator if necessary.
C.
Valve. Replace valve. Do not tighten the thermocouple interrupter.
7. 3 short beeps while the
motor turns.
A.
Batteries are low. Replace batteries - quality alkaline recommended. WARNING: Cre-
ating an electrical short between the batteries/battery box and metal
parts of the appliance may render the receiver inoperable.
8. Pilot fl ame lights but
there is no main gas
fl ow.
A.
Manual override
know (if equipped) is
in MAN position. Turn Manual override know to ON position.
B.
Valve turned don to
pilot fl ow. Turn fl ame to high fi re by pressing up button on remote handset.
C.
Low inlet pressure to
valve. Confi rm suffi cient inlet pressure to the valve. Adjust or replace inlet
regulator if necessary.
D. Valve. Replace valve.
9. Pilot sparks, but pilot will
not light.
A.
Correct gas supply. Verify that incoming gas line ball valve is “open”. Verify that inlet
pressure reading is within acceptable limits, inlet pressure must not
exceed 5 kPa.
B.
Ignitor gap is too
large. Verify that spark gap from ignitor to pilot hood is .43 cm.
C.
Module is not
grounded. Verify module is securely grounded to metal chassis of stove.
A. Electronic Ignition System