HP Q5693A - Manual (Page 30)

22 3 Problem solving ENWW
Control-panel messages about jams
The following table explains control-panel messages that pertain to jams that occur when using
the MBM.
Message Description Action
13.12.01
13.12.02
13.12.03
13.12.04
13.12.05
13.12.06
JAM IN LEFT ACCESSORY
A jam exists in the entry area or the
flipper assembly. 1. Move the MBM away from the
printer or MFP.
2. Remove any jammed media
from the output area of the
printer or MFP and from the
entry area or flipper of the MFP.
3. Make sure that you are using
supported media weights and
sizes. For more information,
see
“Supported media” on
page 39 .
4. Reattach the MBM.
5. Wait for the solid green status
light to appear on the user LED
before you continue printing.
13.12.50
JAM IN LEFT ACCESSORY
Media is present in the belt or the
delivery head. 1. Move the MBM away from the
printer or MFP.
2. Remove any media from the
belt.
3. Remove any media from the
delivery head.
4. Make sure that you are using
supported media weights and
sizes. For more information,
see
“Supported media” on
page 39 .
5. Reattach the MBM.
6. Wait for the solid green status
light to appear on the user LED
before you continue printing.
13.12.51
JAM IN LEFT ACCESSORY
A paper jam exists in the belt. 1. Move the MBM away from the
printer or MFP.
2. Remove any media from the
belt.
3. Make sure that you are using
supported media weights and
sizes. For more information,
see
“Supported media” on
page 39 .
4. Reattach the MBM.
5. Wait for the solid green status
light to appear on the user LED
before you continue printing.