HP 409054-003 User Manual
Page 89
Troubleshooting 89
Problem Troubleshooting
The cable connections
are not correct.
1
Verify that cable connections are secure between the console switch, UTP CAT5
cables, interface adapters ("
Installing the interface adapter
expansion modules, and servers.
2
Be sure that the interface adapter connectors are connected to the correct ports
on the attached servers.
3
Be sure that the correct interface adapters are being used. You can only use HP
interface adapters with this product.
4
Be sure that a UTP CAT5 cable is connected from the RJ-45 connector on the
interface adapter to the appropriate server connector on the rear panel of the
console switch.
5
Be sure that the UTP CAT5 cables being used are the correct length. See
"Connection length table (on page
6
Be sure that the standard UTP CAT5 cables supplied by HP are being used. The
cables must be unshielded twisted pair, using all four pairs of wires.
7
Be sure that if an expansion module is being used, the console switch is
connected to the IN port on the expansion module. The OUT ports on the
expansion module should be connected by interface adapters to the attached
servers.
The console switch
serial port password is
lost.
See "HP contact information (on page
The console system is
inaccessible after
losing the password.
See "Recovering a console switch password (on page
Servers are still listed
even though they have
been disconnected.
From the Main dialog box ("
), click the
Clear button.
The video displays all
green or red.
•
Look for breaks or bad crimps in the UTP CAT5 cable.
•
Look for bent pins in the VGA connection.
•
Be sure that the cable is not a cross-over network cable.
The screen saver does
not turn on.
Be sure to click OK to confirm the screen saver selection. Click X or press the Esc key
to cancel the command.
The mouse does not
align.
See the HP IP Console Viewer User Guide included on the CD provided with your
console switch.
The mouse and
keyboard lose
functionality after the
Device Reset button is
pressed while
operating a UNIX®
based platform.
The Device Reset button is a Microsoft® Windows® based function. To regain
mouse and keyboard functionality, restart the desktop.