Document Outline

• Contents
• Chapter 1: Introduction
  • Audience
  • Organization
• Chapter 2: Devices and Services
  • Overview
  • Summary of Device Technology
    • Categories of Service Reporting
    • Services and Devices Monitored
  • Sources of Collected Data
    • Collecting CDR and CMR Data with Cisco CallManager
      • Port for SQL Access
    • Troubleshooting Note for SQL Requests
    • Collecting CDR, CMR, and Perfmon Data with Cisco Unified Communications Manager
  • Prerequisites
    • SNMP Access
    • Cisco CallManager Configuration
  • Supported MIBs
  • Bulk input file formats
    • Bulk input file name
    • Bulk input file schema
  • Bulk adaptor design files
• Chapter 3: Supported Reports and KPIs
  • Overview
  • Reporter sets
  • Reporter set tree
  • Reporter set contents
    • Global Customer Reports
      • Global VOIP
    • Call Detail Record
      • Cluster
        • Cluster Utilization Resource
        • Cluster Quality Resource
        • Cluster Call Distribution Resource
        • Cluster Call Distribution Group
        • Top 10 Cluster Call Completion
        • Cluster Quality Group
        • Cluster Utilization Group
        • Top 10 Cluster Number of Calls
        • Top 10 Cluster Number of Errors
        • Cluster VoiceMail Usage Resource
        • Cluster IP vs Legacy Resource
        • Cluster Utilization MLH Resource
        • Cluster Erlang-B Group
      • Extension
        • CDR Utilization Resource
        • CDR Quality Resource
        • CDR Call Distribution Resource
        • Top 10 CDR Number of Calls
        • Top 10 CDR Number of Errors
        • CDR VoiceMail Usage Resource
        • Top 10 CDR Call Completion
        • Top 10 CDR Call Duration
        • CDR Quality Group
        • CDR Utilization Group
        • CDR Call Distribution Group
      • K-Factor
        • K-Factor Resource
        • K-Factor Group
        • Top 10 CDR K-Factor
      • Codec
        • Errors on Cluster by Codec
    • Infrastructure
      • CallManager Server
        • CCM Server Quality Resource
        • CCM Sql Server Resource
        • CCM Sql Server Group
      • PSTN Gateway
        • Interface
          • Top 10 E1/T1 Utilization Resource
          • PSTN Gateway E1/T1Availability Resource
          • PSTN Gateway E1/T1 Interface Utilization Resource
        • Device
          • PSTN Gateway Device Quality Resource
          • PSTN Gateway Availability Resource
      • DSP Card
        • PSTN Gateway DSP Card Resource
      • Media Devices
        • Media Device Resource
        • Media Device Group
      • Gatekeeper
        • Device
          • Gatekeeper Device Quality Resource Detail Chart
          • Gatekeeper Device Quality Resource
          • Gatekeeper Availability Resource Detail Chart
          • Gatekeeper Availability Resource
        • Interface
          • Gatekeeper Interface Availability Resource Detail Chart
          • Gatekeeper Interface Availability Resource
          • Gatekeeper Interface Utilization Resource Detail Chart
          • Gatekeeper Interface Utilization Resource
      • Perfmon
        • Perfmon Active Calls Resource
        • Perfmon Active Calls Group
        • Perfmon Security Group
        • Perfmon Security Resource
        • Perfmon PSTN Resource
        • Perfmon PSTN Group
        • Perfmon MOH Resource
        • Perfmon MOH Group
  • Key performance indicators
• Chapter 4: Configuring the technology pack
  • Overview
  • Before you begin
  • Configure the technology pack
    • Verifying resources
• Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)
  • Overview
• Appendix B: Template file (Tivoli Netcool/Proviso pre-v4.4.3 only)
  • Template file name and location
  • Pack-specific UBA parameters
  • Additional information about UBA parameters
    • INSTANCES
    • URI
    • DB_USERNAME
  • Example
• Notices
• Additional Copyright Information