Cdr call distribution group, K-factor, K-factor resource – IBM CISCO R2E2 User Manual
Page 27: K-factor group
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Chapter 3: Supported Reports and KPIs
IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack
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• CallDuration
• NbPacketsSent
Charts
• Company Calls Percent Distribution Chart
• TollBypass Calls Distribution Chart
CDR Call Distribution Group
KPIs
• Local
• Incoming
• LongDistance
• International
• Total Number of Outgoing External Calls (Nb)
• Internal
Charts
• Incoming vs Outgoing Calls Ratio
• Types of Calls Distribution
K-Factor
K-Factor Resource
KPIs
• MLQKmx
• MLQKmn
• MLQK
• MLQKav
• ICRmx
• ICR
• SCS
• CS
• CCR
K-Factor Group
KPIs
• MLQKmn
• MLQK
• MLQKav
• ICRmx
• ICR
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