Document Outline

• OfficeServ Operator User Manual
• Table of Contents
• INTRODUCTION
  • Introduction
  • Document Content and Organization
  • Conventions
  • References
• CHAPTER 1. Introduction to the OfficeServ Operator
  • Overview
    • Introduction to the OfficeServ Operator
    • System Requirements
  • Functions of the OfficeServ Operator
• CHAPTER 2. OfficeServ Operator Installation
  • Preparations Before Installation
  • Installation
  • Procedures for Installing the OfficeServ Operator
• CHAPTER 3. Description of the OfficeServ Operator
  • Starting the OfficeServ Operator
  • Main Window
  • Menus
  • Information Window
  • Incoming Calls Window
  • Active Calls Window
    • Modifying the Caller Information
    • Saving New Customer Information
    • Using the Recently Forwarded Number
    • Call Features
  • Held Calls Window
  • Call Button Window
  • DID Window
    • DID Inter-Working BLF Group Settings
  • BLF Window
    • Searching a BLF Group
      • Searching by Phone Number
      • Searching by Name
    • BLF Group Management
      • Creating the BLF Group
      • Deleting the BLF Group
      • Changing the BLF Group Name
      • Refreshing the BLF Group
      • Adding the Existing Device to the BLF Group
    • Device Management
      • Adding a Device
      • Adding a Speed Dial Number
      • Modifying the Device
      • Deleting the Device
      • Device View Type
      • Sorting out Devices
      • Refreshing the Device
      • Adjusting Device Size
    • Calling Functions
      • Dialing
      • Pickup
      • Transfer/Complete Transfer
      • Setting/Releasing Do Not Disturb (DND)
      • Setting Call Forwarding Unconditional
      • Releasing Call Forwarding Unconditional
    • Icons for Status Display
  • Status Bar
• CHAPTER 4. OfficeServ Operator Settings
  • Changing Telephone Line
  • Option Settings
    • General
    • Key Telephone
    • Columns
    • Display
    • Toolbar
    • Station Group
    • Contact Information
    • Call Control
    • Blocked CIDs
    • Urgent/VIP CIDs
    • Color
    • Advanced
    • Function Key
  • Message Handling
    • Enable Message
    • Send Message
  • Add Outgoing BLF Group
• CHAPTER 5. Call Control
  • General Functions
    • Dial
    • Answer
    • Drop
    • Hold
    • Unhold
    • Transfer
    • Consultation Transfer
    • Station Park
    • Attempt/Cancel a Conference
    • Add/Remove Participants or Leave a Conference Call
    • Page
  • Additional Functions
    • Hold with Note
    • Target Hold (Transfer Reservation)
    • Orbit Park
      • Holding Calls
      • Reanswering Calls
    • Call Back
    • Leave Message
    • Camp On
    • OHVA
    • Connect to Voice Mailbox
    • Leave Voice Message
    • Transfer to a Voice Mailbox
    • Record Voice Messages
    • Redirect
    • Pickup
    • Repeating the Last Action Once a Call is Reconnected
• ANNEX A. Retrieving the Call Log
  • Log Viewer Start
  • Log Viewer Menus
  • Retrieving Logs
    • Retrieving Statistical Logs
    • Retrieving All Logs
    • Retrieving Inbound Calls Logs
    • Retrieving Outbound Calls Logs
    • Retrieving Trunk Calls Logs
    • Retrieving Station Calls Logs
    • Retrieving DID Logs
    • Retrieving CID Logs
    • Retrieving Logs for Each Transfer Destination
• ANNEX B. Importing/Exporting Excel Files
  • Importing Data in an Excel File Format Into a Phone Book
  • Exporting Phone Book Data to an Excel File
• ABBREVIATION
• Software License Agreement & Limited Warranty