Document Outline

• X6004
  • About This User's Guide
  • Document Conventions
  • Safety Warnings
  • Contents Overview
• Introduction and Tutorials
  • Introduction
    • 1.1 Overview
      • 1.1.1 Voice over Internet Protocol (VoIP) Implementation
      • 1.1.2 PBX Telephony Features
      • 1.1.3 Scalable Design
      • 1.1.4 Automatic Call Distribution
      • 1.1.5 Click-To-Talk
      • 1.1.6 Mobile Phone Extensions
    • 1.2 Ways to Manage the X6004
    • 1.3 Good Habits for Managing the X6004
    • 1.4 LEDs
  • How It Works
    • 2.1 Call Routing
      • 2.1.1 Call Routing Terms
    • 2.2 Internal Call Routing
    • 2.3 Outbound Call Routing
  • Tutorials
    • 3.1 Making Internal Calls
      • 3.1.1 Configure SIP Extensions
      • 3.1.2 Connect IP Phones
      • 3.1.3 Register IP Phones
      • 3.1.4 Auto Provisioning
    • 3.2 Making PSTN Calls
      • 3.2.1 The PSTN Connection
      • 3.2.2 Creating a Dialing Rule for PSTN
      • 3.2.3 Assigning an LCR to an Authority Group
    • 3.3 Making ITSP Calls
      • 3.3.1 The ITSP Connection
      • 3.3.2 Creating a Dialing Rule for ITSP
      • 3.3.3 Assigning an LCR to an Authority Group
    • 3.4 Making ISDN Calls
      • 3.4.1 The ISDN Connection
      • 3.4.2 Creating a Dialing Rule for ISDN
      • 3.4.3 Assigning an LCR to an Authority Group
    • 3.5 ISDN Network Configuration Examples
      • 3.5.1 Example 1: Small/Medium Business
      • 3.5.2 Example 2: Company with Existing PBX
      • 3.5.3 Example 3: Company with Existing PBX and Expanding Employees
    • 3.6 Using Call Features
      • 3.6.1 Customizing Feature Codes
      • 3.6.2 Using the Voicemail Feature
    • 3.7 Using Your Web Portal
      • 3.7.1 Your Information
      • 3.7.2 Accessing the Web Portal
      • 3.7.3 Changing Your Security Information
      • 3.7.4 Personalizing Your Settings
      • 3.7.5 Setting Up Voicemail
      • 3.7.6 Using the Web Phone (IP Phone Users Only)
    • 3.8 Capturing Packets Using the Web Configurator
    • 3.9 Creating an Automated Menu System
      • 3.9.1 Menu Design and Call Routing
      • 3.9.2 Create an Agent Identity
      • 3.9.3 Create a Skill
      • 3.9.4 Create an Auto-Attendant
• Web Configurator & Network Setup
  • The Web Configurator
    • 4.1 Introduction
    • 4.2 System Login
    • 4.3 The System Screen
      • 4.3.1 The Navigation Panel
    • 4.4 Dashboard - System Information
    • 4.5 Saving Your Configuration
    • 4.6 Icons in the Web Configurator
    • 4.7 Resetting the X6004
    • 4.8 Rebooting the X6004
    • 4.9 Logging Out of the Web Configurator
    • 4.10 Help
  • Network Deployment
    • 5.1 Overview
      • 5.1.1 What You Can Do in this Chapter
      • 5.1.2 What You Need to Know
      • 5.1.3 Before You Begin
    • 5.2 The LAN Screen
      • 5.2.1 The Static LAN IP Address Screen
    • 5.3 The WAN Screen
    • 5.4 The DDNS (Dynamic DNS) Screen
      • 5.4.1 DYNDNS Wildcard
      • 5.4.2 Configuring the DDNS Screen
    • 5.5 The NTP (Network Time Protocol) Screen
    • 5.6 The Static Route Screen
      • 5.6.1 Configuring the Static Route Screen
      • 5.6.2 Adding a Static Route
    • 5.7 The VLAN Screen
    • 5.8 Network Technical Reference
• IP PBX
  • Server
    • 6.1 Overview
      • 6.1.1 What You Can Do in this Chapter
      • 6.1.2 What You Need to Know
      • 6.1.3 Before You Begin
    • 6.2 The IP-PBX Server Global Screen
    • 6.3 The FXO Screen
    • 6.4 The FXS Screen
    • 6.5 The BRI Screen
    • 6.6 The PRI Screen
    • 6.7 The Call Block Screen
      • 6.7.1 The Call Blacklist Screen
    • 6.8 The Feature Code Screen
    • 6.9 The E-Mail Screen
    • 6.10 The Fake IP Screen
    • 6.11 The Peer to Peer Screen
      • 6.11.1 How the Peer-to-Peer SIP Connection Works
      • 6.11.2 Add Peer-to-Peer Local Net
      • 6.11.3 How Local Net and Peer-to-Peer Work Together
    • 6.12 Network Technical Reference
  • Auto Provision
    • 7.1 Overview
      • 7.1.1 What You Can Do in this Chapter
      • 7.1.2 What You Need to Know
      • 7.1.3 Before You Begin
    • 7.2 Auto Provision Screen
      • 7.2.1 Auto Provision Edit Settings
      • 7.2.2 Auto Provision View SPTGEN
    • 7.3 snom Profile Setup
      • 7.3.1 What is snom?
      • 7.3.2 snom Profile Setup: Edit
      • 7.3.3 snom Profile Setup: View SPTGEN
      • 7.3.4 snom Feature Key Setting
      • 7.3.5 snom Firmware Upgrade
    • 7.4 Auto Firmware Upgrade Screen
    • 7.5 EZ Provision
  • QoS
    • 8.1 Overview
      • 8.1.1 What You Can Do in this Chapter
      • 8.1.2 What You Need to Know
      • 8.1.3 Before You Begin
    • 8.2 The QoS Screen
  • Voice Mail
    • 9.1 Overview
      • 9.1.1 What You Can Do in this Chapter
      • 9.1.2 What You Need to Know
    • 9.2 The Voice Mail Screen
    • 9.3 Accessing Voice Mail
  • Phonebook
    • 10.1 Overview
      • 10.1.1 What You Can Do in this Chapter
      • 10.1.2 What You Need to Know
      • 10.1.3 Before You Begin
    • 10.2 The Phonebook Configuration Screen
      • 10.2.1 The Import Phonebook Screen
    • 10.3 The LDAP Phonebook Screen
    • 10.4 The Local Phonebook Screen
      • 10.4.1 Local Phonebook Add/Edit Screen
  • DSP Management
    • 11.1 Overview
      • 11.1.1 What You Can Do in this Chapter
      • 11.1.2 What You Need To Know
      • 11.1.3 Before You Begin
    • 11.2 Installing and Removing DSP Modules
      • 11.2.1 How to Install a DSP Module
      • 11.2.2 How to Remove a DSP Module
    • 11.3 The DSP Management Screen
  • Office Hours
    • 12.1 Overview
      • 12.1.1 What You Can Do in this Chapter
      • 12.1.2 What You Need To Know
      • 12.1.3 Before You Begin
    • 12.2 Office Hour Screen
  • Authority Group
    • 13.1 Overview
      • 13.1.1 What You Can Do in this Chapter
      • 13.1.2 What You Need to Know
    • 13.2 The Authority Group Screen
      • 13.2.1 The Extension Query Result Screen
      • 13.2.2 The Add/Edit Authority Group Screen
      • 13.2.3 The Authority Group Configuration Screen
    • 13.3 Extension Features
      • 13.3.1 The Batch Add Screen
      • 13.3.2 Add a SIP Extension: The Basic Screen
      • 13.3.3 Configure SIP Extensions: The Basic Screen
      • 13.3.4 The SIP Extension Call Forward Screen
      • 13.3.5 The DND White List Screen
      • 13.3.6 The Find Me List Screen
      • 13.3.7 The Blacklist Screen
      • 13.3.8 The SIP Extension Voice Mail Settings Screen
      • 13.3.9 The SIP Extension Advanced Screen
      • 13.3.10 The Auto Provision Screen
      • 13.3.11 The Add an FXS Extension Screen
      • 13.3.12 Configure FXS Extensions: the Basic Screen
      • 13.3.13 The FXS Extension Call Forward Screen
      • 13.3.14 The FXS Extension Voice Mail Screen
      • 13.3.15 The FXS Extension Advanced Screen
      • 13.3.16 The Add a BRI Extension Screen
      • 13.3.17 Configure BRI Extensions: the Basic Screen
      • 13.3.18 The BRI Extension Call Forward Screen
      • 13.3.19 The BRI Extension Voice Mail Screen
      • 13.3.20 The BRI Extension Advanced Screen
    • 13.4 Authority Group Technical Reference
  • Ring Group
    • 14.1 Overview
      • 14.1.1 What You Can Do in this Chapter
      • 14.1.2 What You Need to Know
      • 14.1.3 Before You Begin
    • 14.2 The Ring Group Screen
      • 14.2.1 The New Ring Group Screen
      • 14.2.2 The Edit Ring Group Screen
      • 14.2.3 The Configure Ring Group Screen
      • 14.2.4 The Add/Edit Page Group Screen
      • 14.2.5 The Add/Edit Hunt Group Screen
  • Pickup Group
    • 15.1 Overview
      • 15.1.1 What You Can Do in this Chapter
      • 15.1.2 Before You Begin
      • 15.1.3 Pickup Group Example
    • 15.2 The Pickup Group Screen
      • 15.2.1 Add/Edit Pickup Groups
  • Click-To-Talk Group
    • 16.1 Overview
      • 16.1.1 What You Can Do in this Chapter
      • 16.1.2 Before You Begin
    • 16.2 The Click-To-Talk Group Screen
      • 16.2.1 Add a Click-To-Talk Group
      • 16.2.2 Edit a Click-To-Talk Group
      • 16.2.3 Manage Click-To-Talk Group Extensions
      • 16.2.4 Click-To-Talk Extension Settings
  • Group Access Code
    • 17.1 Overview
      • 17.1.1 What You Can Do in this Chapter
      • 17.1.2 What You Need to Know
    • 17.2 The Group Access Code Screen
      • 17.2.1 The Group Access Code Screen
  • Outbound Line Group
    • 18.1 Overview
      • 18.1.1 What You Can Do in this Chapter
      • 18.1.2 What You Need to Know
      • 18.1.3 Before You Begin
    • 18.2 Outbound Line Group Screen
      • 18.2.1 Add/Edit FXO Trunk
      • 18.2.2 Configure an FXO Trunk
      • 18.2.3 Auto-Attendant for Incoming Analog Calls
    • 18.3 Add/Edit PRI Trunk
      • 18.3.1 Configure a PRI Trunk
      • 18.3.2 Auto-Attendant for Incoming PRI Calls
    • 18.4 Add/Edit BRI Trunk
      • 18.4.1 Configure a BRI Trunk
      • 18.4.2 Auto-Attendant for Incoming BRI Calls
    • 18.5 Add/Edit SIP Trunk
      • 18.5.1 Configure a SIP Trunk
      • 18.5.2 Auto-Attendant for SIP Trunks
    • 18.6 Add/Edit Trusted Peer
      • 18.6.1 Configure a Trusted Peer
      • 18.6.2 Auto-Attendant for Trusted Peer
  • Auto-Attendant
    • 19.1 Overview
      • 19.1.1 What You Can Do in this Chapter
      • 19.1.2 What You Need to Know
    • 19.2 The Default Screen
    • 19.3 The Customized Screen
      • 19.3.1 The Add/Edit Auto-Attendant Screen
      • 19.3.2 Advanced Settings: Office Hours
      • 19.3.3 The Add/Edit Office Hours Auto-Attendant Screen
      • 19.3.4 Advanced Settings: Night Service
      • 19.3.5 Advanced Settings: Greetings
    • 19.4 Technical Reference
  • LCR
    • 20.1 Overview
      • 20.1.1 What You Can Do in this Chapter
      • 20.1.2 What You Need to Know
      • 20.1.3 Before You Begin
    • 20.2 LCR List
      • 20.2.1 LCR Configuration
      • 20.2.2 Add/Edit LCR Dial Condition
  • Group Management
    • 21.1 Overview
      • 21.1.1 What You Can Do in this Chapter
      • 21.1.2 What You Need to Know
      • 21.1.3 Before You Begin
    • 21.2 Group Management Screen
      • 21.2.1 The Overview Screen
      • 21.2.2 Edit Group Management Associations
  • Call Services
    • 22.1 Overview
      • 22.1.1 What You Can Do in this Chapter
      • 22.1.2 What You Need to Know
      • 22.1.3 Before You Begin
    • 22.2 The Emergency Call Screen
      • 22.2.1 Configuring the Emergency Call Screen
    • 22.3 The Conference Calling Screen
      • 22.3.1 Configuring the Conference Calling Screen
      • 22.3.2 The Conference Calling Edit and Add Screen
    • 22.4 The Music on Hold Screen
      • 22.4.1 Global Setting Screen
      • 22.4.2 Custom Music On Hold
      • 22.4.3 Add or Edit a Music On Hold Profile
      • 22.4.4 Upload a Music On Hold Profile
    • 22.5 The Distinctive Ring Screen
    • 22.6 The Auto Callback Screen
    • 22.7 The Call Park Screen
      • 22.7.1 Configuring the Call Parking Screen
    • 22.8 The Call Waiting Screen
      • 22.8.1 Configuring the Call Waiting Screen
      • 22.8.2 Call Waiting Example - 1
      • 22.8.3 Call Waiting Example - 2
    • 22.9 The Call Transfer Screen
      • 22.9.1 Configuring the Call Transfer Screen
  • ZyStack
    • 23.1 Overview
      • 23.1.1 What You Can Do in this Chapter
      • 23.1.2 What You Need to Know
      • 23.1.3 Before You Begin
    • 23.2 ZyStack Configuration
      • 23.2.1 ZyStack Add Screen
      • 23.2.2 ZyStack Edit Screen
    • 23.3 ZyStack Intranet Setup
      • 23.3.1 ZyStack Add Intranet
    • 23.4 ZyStack Status
  • ACD
    • 24.1 Overview
      • 24.1.1 What You Can Do in this Chapter
      • 24.1.2 What You Need to Know
    • 24.2 The ACD Global Screen
    • 24.3 The Agent Screen
      • 24.3.1 The Agent Settings Screen
    • 24.4 The Skill Screen
      • 24.4.1 The Skill Settings Screen
    • 24.5 The Skill Menu Screen
      • 24.5.1 The Skill Menu Settings Screen
• Monitor, Log & Maintenance
  • System Information
    • 25.1 Overview
    • 25.2 The System Information Screen
  • Status Observation
    • 26.1 Overview
    • 26.2 What You Can Do in this Chapter
      • 26.2.1 What You Need to Know
    • 26.3 The SIP Peer Screen
    • 26.4 The FXS Peer Status Screen
    • 26.5 The BRI Peer Status Screen
    • 26.6 The CTI Peer Status Screen
    • 26.7 The FXO Trunk Status Screen
    • 26.8 The SIP Trunk Status Screen
    • 26.9 The BRI Trunk Status Screen
    • 26.10 The PRI Trunk Status Screen
    • 26.11 The ACD Queue Screen
  • System Log
    • 27.1 Overview
      • 27.1.1 What You Can Do in this Chapter
      • 27.1.2 What You Need to Know
    • 27.2 The View Log Screen
      • 27.2.1 Filter Log Results Screen
    • 27.3 The Log Setting Screen
      • 27.3.1 Active Log Summary Screen
      • 27.3.2 System Log Configuration Screen
      • 27.3.3 Edit Syslog Server Settings Screen
  • Call Detail Record (CDR)
    • 28.1 Overview
      • 28.1.1 What You Can Do in this Chapter
      • 28.1.2 What You Need to Know
    • 28.2 The Configuration Screen
      • 28.2.1 Configure your remote server
    • 28.3 The Backup Screen
    • 28.4 The Query Screen
      • 28.4.1 The Report Screen
    • 28.5 CDR Technical Reference
  • ACD Logs
    • 29.1 Overview
      • 29.1.1 What You Can Do in this Chapter
      • 29.1.2 Before You Begin
    • 29.2 The Configuration Screen
      • 29.2.1 Configure your remote server
    • 29.3 The Backup Screen
    • 29.4 The Query Screen
      • 29.4.1 ACD Report Screen
  • Administrator Accounts
    • 30.1 Overview
      • 30.1.1 What You Can Do in this Chapter
      • 30.1.2 What You Need to Know
    • 30.2 The Logged-In Administrator Screen
    • 30.3 The Administrator List Screen
      • 30.3.1 Add an Administrator
      • 30.3.2 Edit an Administrator Account
  • Diagnostics
    • 31.1 Overview
      • 31.1.1 What You Can Do in this Chapter
      • 31.1.2 What You Need to Know
    • 31.2 The Information Collect Screen
    • 31.3 The Packet Capture Screen
    • 31.4 The Voice Sniffer Screen
  • Inactivity Timer
    • 32.1 Overview
    • 32.2 The Inactivity Timer Screen
  • Remote Management
    • 33.1 Overview
      • 33.1.1 What You Can Do in this Chapter
      • 33.1.2 What You Need to Know
    • 33.2 The WWW Screen
    • 33.3 The WWW > Add/Edit Screen
    • 33.4 The SSH Screen
    • 33.5 The SSH > Add/Edit Screen
    • 33.6 The FTP Screen
    • 33.7 The FTP > Add/Edit Screen
    • 33.8 The ICMP Screen
    • 33.9 The ICMP > Add/Edit Screen
    • 33.10 The CTI Screen
      • 33.10.1 The CTI Add/Edit Screen
    • 33.11 Remote Management Technical Reference
  • System File Maintenance
    • 34.1 Overview
      • 34.1.1 What You Can Do in this Chapter
      • 34.1.2 What You Need to Know
    • 34.2 The Backup & Restore Screen
    • 34.3 The Firmware Upgrade Screen
    • 34.4 Technical Reference
  • License Control
    • 35.1 Overview
      • 35.1.1 What You Can Do in this Chapter
      • 35.1.2 What You Need to Know
      • 35.1.3 Before You Begin
    • 35.2 The Registration Screen
    • 35.3 The Service Screen
    • 35.4 The License Status Screen
• Web Portal and IVR
  • Web Portal
    • 36.1 Overview
      • 36.1.1 What You Can Do in this Chapter
      • 36.1.2 What You Need to Know
    • 36.2 Account Settings
    • 36.3 Call Forwarding and Blocking
      • 36.3.1 Office Hours
      • 36.3.2 DND White List
      • 36.3.3 Find Me List
      • 36.3.4 Blacklist
    • 36.4 Voice Mail Settings
    • 36.5 Web Phone
    • 36.6 Utility Download
      • 36.6.1 The Outlook Plugin
  • IVR System
    • 37.1 Overview
      • 37.1.1 What You Need to Know About IVR
• Appendices & Index
  • Troubleshooting
    • 38.1 Power, Hardware Connections, and LEDs
    • 38.2 X6004 Access and Login
    • 38.3 Internet Access
    • 38.4 Advanced Features
    • 38.5 Reset the X6004 to Its Factory Defaults
    • 38.6 The Console Port
      • 38.6.1 Use the Console Port to Access the CLI
      • 38.6.2 The Login Screen
      • 38.6.3 The Initrd Screens
  • Product Specifications
  • IP Addresses and Subnetting
  • Open Software Announcements
  • Legal Information
  • Customer Support
  • Index