ZyXEL Communications IP PBX X6004 - Manual (Page 431)

Chapter 29 ACD Logs
X6004 User’s Guide
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29.4 The Query Screen
Use this screen to configure search criteria for ACD call records on the X6004. You
also use this screen to execute your query and create ACD reports. Click Report
> LOGS > ACD > Query to view the screen as shown next.
Figure 248 ACD > Query
Each field is described in the following table.
Table 166 ACD > Query
LABEL DESCRIPTION
Query Condition Use this section to specify your query details.
Call In Time
Call in time is the time a caller dials into a skill.
Select a time frame (such as Last 24 Hours or Last 7 Days) from the
drop down menu or enter a range From a starting date (yyyy/mm/dd)
and time (hh:mm:ss) To an ending date and time.
Skill Select the skill group for which you want to run the query.
Agent Select an agent. Only agent names that are associated with the skill
selected in the Skill query option appear here.
Wait Time If you want to search only for calls based on how long they waited
before an agent answered, use this query option.
Enter a starting wait range and an ending wait range. You can enter up
to 99999 seconds, minutes or hours per field.