X6004 User’s Guide
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Table 130 ZyStack > Configuration ...................................................................................................... 364
Table 131 ZyStack Add ........................................................................................................................ 365
Table 132 ZyStack Edit ........................................................................................................................ 366
Table 133 ZyStack Intranet .................................................................................................................. 367
Table 134 ZyStack Add Intranet ........................................................................................................... 367
Table 135 ZyStack Status .................................................................................................................... 368
Table 136 ACD > ACD Global Setting ................................................................................................. 375
Table 137 ACD > Agent List ................................................................................................................ 375
Table 138 Agent List > Agent Setting .................................................................................................. 376
Table 139 ACD > Skill List ................................................................................................................... 377
Table 140 Skill > Skill Setting ............................................................................................................... 379
Table 141 ACD > Skill Menu ................................................................................................................ 383
Table 142 Skill Menu ........................................................................................................................... 384
Table 143 Monitor > System Information ............................................................................................. 388
Table 144 Status Observation > SIP Peer ........................................................................................... 393
Table 145 Status Observation > FXS Peer .......................................................................................... 394
Table 146 Status Observation > BRI Peer ........................................................................................... 395
Table 147 Status Observation > CTI Peer ........................................................................................... 396
Table 148 Status Observation > FXO Trunk ........................................................................................ 397
Table 149 Status Observation > SIP Trunk .......................................................................................... 398
Table 150 Status Observation > BRI Trunk ......................................................................................... 399
Table 151 Status Observation > PRI Trunk ......................................................................................... 401
Table 152 Status Observation > ACD Queue ...................................................................................... 402
Table 153 Log Severity ........................................................................................................................ 406
Table 154 System Log > View Log ...................................................................................................... 407
Table 155 System Log > View Log: Show Filter .................................................................................. 408
Table 156 System Log > Log Setting ................................................................................................... 409
Table 157 Log Setting > Active Log Summary ..................................................................................... 410
Table 158 Log Setting > Internal Log ................................................................................................... 413
Table 159 Log Setting > Remote Log .................................................................................................. 415
Table 160 CDR > Configuration ........................................................................................................... 419
Table 161 CDR > Backup List .............................................................................................................. 421
Table 162 Query .................................................................................................................................. 422
Table 163 CDR Query > Report ........................................................................................................... 425
Table 164 ACD > Configuration ........................................................................................................... 428
Table 165 ACD > Backup .................................................................................................................... 430
Table 166 ACD > Query ....................................................................................................................... 431
Table 167 ACD > Report ...................................................................................................................... 433
Table 168 Maintenance > Logged-In Administrator ............................................................................. 436
Table 169 Maintenance > Administrator List ........................................................................................ 437
Table 170 Administrator List > Add ...................................................................................................... 438
Table 171 Administrator List > Edit ...................................................................................................... 439
Table 172 Diagnostics > Information Collect ....................................................................................... 443
