X6004 User’s Guide
30
Figure 216 ZyStack Add Intranet .......................................................................................................... 367
Figure 217 ZyStack Status ................................................................................................................... 368
Figure 218 ACD Example ..................................................................................................................... 371
Figure 219 ACD > ACD Global Setting ................................................................................................. 374
Figure 220 ACD > Agent List ................................................................................................................ 375
Figure 221 Agent List > Agent Setting .................................................................................................. 376
Figure 222 ACD > Skill List ................................................................................................................... 377
Figure 223 Skill > Skill Setting .............................................................................................................. 378
Figure 224 ACD > Skill Menu ............................................................................................................... 383
Figure 225 The Skill Menu Screen ....................................................................................................... 384
Figure 226 Monitor > System Information ............................................................................................ 387
Figure 227 Status Observation > SIP Peer .......................................................................................... 392
Figure 228 Status Observation > FXS Peer ........................................................................................ 394
Figure 229 Status Observation > BRI Peer ......................................................................................... 395
Figure 230 Status Observations > CTI Peer ......................................................................................... 396
Figure 231 Status Observation > FXO Trunk ...................................................................................... 397
Figure 232 Status Observation > SIP Trunk ........................................................................................ 398
Figure 233 Status Observation > BRI Trunk ........................................................................................ 399
Figure 234 Status Observation > PRI Trunk ........................................................................................ 400
Figure 235 Status Observations > ACD Queue .................................................................................... 402
Figure 236 System Log > View Log ..................................................................................................... 407
Figure 237 System Log > View Log: Show Filter .................................................................................. 408
Figure 238 System Log > Log Setting .................................................................................................. 409
Figure 239 Log Setting > Active Log Summary .................................................................................... 410
Figure 240 Log Setting > Internal Log .................................................................................................. 412
Figure 241 Log Setting > Remote Log .................................................................................................. 415
Figure 242 Report > LOGS > CDR > Configuration ............................................................................ 419
Figure 243 CDR > Backup List ............................................................................................................. 421
Figure 244 The Query Screen .............................................................................................................. 422
Figure 245 CDR Query > Report .......................................................................................................... 424
Figure 246 ACD > Configuration .......................................................................................................... 428
Figure 247 ACD > Backup .................................................................................................................... 430
Figure 248 ACD > Query ...................................................................................................................... 431
Figure 249 ACD > Report ..................................................................................................................... 432
Figure 250 Maintenance > Logged-In Administrator ........................................................................... 436
Figure 251 Maintenance > Administrator List ....................................................................................... 437
Figure 252 Administrator List > Add ..................................................................................................... 438
Figure 253 Administrator List > Edit ..................................................................................................... 439
Figure 254 Diagnostics > Information Collect ....................................................................................... 442
Figure 255 Diagnostics > Packet Capture ............................................................................................ 444
Figure 256 Diagnostics > Voice Sniffer ................................................................................................. 446
Figure 257 Administration > Inactivity Timer ........................................................................................ 449
Figure 258 Secure and Insecure Remote Management From the WAN .............................................. 451
