ZyXEL Communications IP PBX X6004 - Manual (Page 107)

Chapter 3 Tutorials
X6004 User’s Guide
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For each of skill, click the Add button to open the Skill Settings screen, and
assign configure the following items:
Number: Enter an identification number of this skill. This is required to link the
skill to a skill menu in the next section. You can use between 3 and 20 digits.
Skill Name: Enter a descriptive name for this skill. For example, “Order Status”
since this will be the skill that forwards all calls requesting order status
information to the appropriate people.
Ring Strategy: This option allows you to choose how a call is forwarded to the
agents associated with this skill. When a call comes in, it is not logistically possible
for the X6004 to forward the call to every associated agent. Therefore, a ring
strategy must be employed. For example, let’s say we’re configuring the “Order
Status” skill. We know from part I that the company manager intends on having
two agents linked to this skill (Pam and Steven). He decides that the person who