Table 140 skill > skill setting – ZyXEL Communications IP PBX X6004 User Manual
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Chapter 24 ACD
X6004 User’s Guide
379
Each field is described in the following table.
Table 140 Skill > Skill Setting
LABEL
DESCRIPTION
Skill Setting
Number
Enter the number to be dialed that uses this skill. It can be any
combination of 3~20 digits (0-9). No spaces, underscores, or hyphens
are allowed.
When this screen is in Edit mode, this number cannot be changed.
Skill Name
Enter a name for this skill. It can be any combination of 1~32
alphanumeric characters (a-z, A-Z, 0-9). No asterixes (*) or
exclamation points (!) allowed.
Description
Enter a description for this skill. It can be any combination of 0~64
alphanumeric characters (a-z, A-Z, 0-9). No asterixes (*) or
exclamation points (!) allowed.
Skill Menu
Associate this skill with a skill menu. For more on skill menus, see
Ring
Strategy
Select the method for the X6004 to decide the ring order of extensions
associated with this skill.
• Least Recent - This action rings the agent associated with this skill
who was least recently called.
• Round Robin with Memory - This strategy takes turns ringing
each available agent associated with this skill. Once an extension
picks up, it is put at the end of the queue for the next ring cycle; the
next agent in the list is then rung first when a new call comes in.
• Round Robin - This strategy takes turns ringing each available
agent associated with this skill.
• Fewest Calls - This strategy rings the agents who have received
the fewest number of calls, in order, from lowest to highest.
• Ring All - This strategy rings all extensions at the same time until
one answers.
• Random - This strategy rings a random extension.