ZyXEL Communications IP PBX X6004 - Manual (Page 309)

Chapter 19 Auto-Attendant
X6004 User’s Guide
309
them to specify which product they are interested in. The caller then dials a
number to reach the appropriate sales representative.
Figure 163 Auto-Attendant Custom Structure Example
Configuring Menus
Configuring an auto-attendant requires you to set up menus. In Figure 163 on
page 309 there are three menus. The Home Menu and two sub menus: Sales
and Customer Service. Each menu should have an accompanying audio file
which informs the callers of their options. In each menu you can allow or disallow
the dialing of extensions. You can also assign the following options to each menu
based on the action performed by the caller. Each option is followed by example
content for the accompanying audio file.
• Direct a call to an extension. “Dial 1 to reach the operator.”
• Direct a caller to the next menu. “Dial 2 to reach the sales department.”
• Allow the caller to listen to the current menu again. “Dial 3 to listen to this menu
again.”
• Allow the caller to go back to the previous menu. “Dial 4 to go back to the
previous menu.” (Not available for the first menu.)
The caller dials the number specified in the prompt to navigate through the auto-
attendant’s menus. When configuring auto-attendant, you must choose a number
that the caller should dial and an associated function for that option. The following
Home Menu
Incoming Call
Sales
Customer Service
Operator
1001
1002
1003
1004
1006
1007
1005