Freedom9 IP 800 - Manual (Page 73)

freeView IP 800 User’s Manual
7 Troubleshooting
• Ensure that all cables are well seated. Label all of the cables with the number for each
respective computer to avoid confusion.
• The recommended maximum KVM cable length is 5 meters (16 ft), a longer cable may result
in ghosting and degradation. Normally, the cable length is based on the driver capacity of
your VGA card and your motherboard PS/2 port. If you need a longer VGA cable, please use
a VGA and PS/2 extender.
• The Power Jack polarity is center positive and the power adapter is DC5V, 2.5A.
• If you forget your “password” and it is changed from the default, please contact your supplier.
Q 001: The remote mouse doesn’t work or is not synchronized.
A 001: Make sure the mouse settings on the device match the mouse model. There are some
circumstances where the mouse synchronization process could behave incorrectly, refer to
Section 5.10.1 for more details.
Q 002: The video quality is bad or the picture is grainy.
A 002: Try to correct the brightness and contrast settings (see Section 6.3.3) until the picture
improves. Use the auto adjustment feature to correct a flickering video.
Q 003: Can’t log into the freeView IP 800.
A 003: Verify the username and password. Be default, the user ”super” has the password ”pass”.
Also, ensure that the web browser is configured to accept cookies.
Q 004: The Remote Console window can’t connect to the host.
A 004: A firewall may be preventing access to the Remote Console. Make sure that TCP port
numbers 80 or 443 are open for incoming TCP connection establishments.
Q 005: No connection can be established to the freeView IP 800.
A 005: Check whether the network connection is working (ping the IP address of device). If not,
check the network hardware and check if the device is powered on. Check whether the IP
address of the device and all other IP related settings are correct. Check that there isn’t an IP
conflict on the network (multiple devices using the same IP address). Verify that the entire IP
infrastructure of your LAN, like routers etc., are correctly configured.
Q 006: Special key combinations, e.g. <Alt>+<F2>, <Alt>+<F3> are intercepted by the console
system and not transmitted to the host.
A 006: A ’Hot-key’ needs to be defined for special key combinations. See Section 5.10.1 for more
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