Registering a fortigate unit after an rma – Fortinet FortiGate 4000 User Manual
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Fortinet Inc.
Registering a FortiGate unit after an RMA
Virus and attack definitions updates and registration
For information about how to install the downloaded files, see
and
“Manual attack definition updates” on page 115
Registering a FortiGate unit after an RMA
The Return Material Authorization (RMA) process starts when a registered FortiGate
unit does not work properly because of a hardware failure. If this happens while the
FortiGate unit is protected by hardware coverage, you can return the FortiGate unit
that is not functioning to your reseller or distributor.
The RMA is recorded and you will receive a replacement unit. Fortinet adds the RMA
information to the Fortinet support database. When you receive the replacement unit
you can use the following procedure to update your product registration information.
To register a FortiGate unit after an RMA
1
Go to System > Update > Support.
2
Select Support Login.
3
Enter your Fortinet support user name and password to log in.
4
Select Add Registration.
5
Select the link to replace a unit with a new unit from an RMA.
6
Select Finish.
The list of FortiGate products that you have registered is displayed. The list now
includes the replacement FortiGate unit. All support levels are transferred to the
replacement unit.