Grundig Platinum PVR Remote Control - Manual (Page 33)

108933 31
If your equipment is out of warranty and can be repaired your billing account or
credit card will be charged the standard repair fee for the replacement.
If damage to the defective equipment is found, which EchoStar in its sole
discretion determines has voided the warranty, or makes the equipment
unrepairable, your billing account or credit card will be charged the market
price of the replacement.
I F Y OU N EED H ELP
1. Please review this User Guide.
2. Please see Trouble-Shoot the Remote on page 27.
3. Call the Customer Service Center at 1-800-333-DISH (3474).
Please have the date of purchase and your customer account
number ready.
4. A Representative will help you.
5. If the Rep finds you should return the remote control, you’ll get
a telephone number to call for a Return Authorization (RA)
number. Before shipping any equipment to us, you must get
a Return Authorization number.
6. You must package returned equipment the right way. Follow the
instructions the Rep gives you.
7. Write the RA number in large, clearly visible characters on the
outside of the shipping box used to return the equipment.
To avoid confusion and misunderstandings, we will return
shipments without an RA number clearly visible on the outside
of the box to you at your cost.
8. We will:
• Check the remote control, including whether it is covered
under the warranty.
• Replace any remote we find is defective with a new or
refurbished remote, if the defective remote is covered under
the warranty. We will ship the replacement remote at our
expense.
• If a defective remote is not covered under the warranty,
we will tell you. We may assess you a flat rate charge for a
replacement remote, including shipping and insurance.
text_dishpvr.fm Page 31 Thursday, July 12, 2001 10:02 AM