Gemini iKEYplus User Manual
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TROUBLESHOOTING THE iKEYPLUS / FREQUENTLY ASKED QUESTIONS
(
CONTINUED
):
Q: I recorded a file, and it will not play back on my PC.
1. Make sure that you’re completing the USB eject procedure as illustrated in the
Quickstart Guide. Failure to do this can result in a range of issues, everything from
data corruption to complete erasure of the recording.
2. Another potential issue is that WAV files over 2 GB (over 3 hours long) are typi-
cally not supported by most software.
3. Make sure that the software you are using to play the files is operational.
Q: My recording has transient noise and/or skipping.
1. Make sure the noise isn’t being caused by poor cabling, interference, or in the
audio source itself.
2. If the recording seems like it’s skipping, you should try to degragment the stor-
age device you are recording to. The iKEYplus streams packets of information to the
storage device, and if it is cluttered and fragmented, the device may not be able to
respond fast enough.to catch the data that is being sent to it.
3. It is a possibility that the USB flash drive that you are using is causing interference
when the LED light flashes on the actual flash drive itelf. Try another flash drive to
see if the problem goes away.
Q: Unit seemed to be recording without problems, but data is not found on
the target device.
1. It is possible that the power was removed from the unit before the recording was
stopped, as per the necessary procedure.
2. It is also possible that the USB storage device was removed before the recording
was stopped properly, or the eject procedure was not followed.
Q: Using my iKEYplus with an iPod is not working as stated.
1. It is possible that your iPod or iTunes is not configured properly, or that you are
running an old version firmware on your iPod. Please refer to APPENDIX A: USING
AN APPLE iPod AS A STORAGE DEVICE WITH THE iKEYplus.
Q: When a device is plugged into the iKEY, the record function does not
work, and when the record button is pressed, all of the LEDs flash 3 times.
1. This could mean that your device is not compatible for use with the iKEYplus.
Only driverless, plug and play devices are compatible. Note that just because you
don’t need to download drivers to use it with your PC, does not mean that it is dri-
verless. Also, keep in mind that only FAT32 and HFS+ file systems are supported,
not NTFS.
2. It is possible that the storage device has been ejected using the eject sequence,
but then was never removed.
3. It is possible that the storage device you are using is write protected, full, or sim-
ply not working properly.
Q: The iKEYplus is showing that the device is nearly full, but upon connection
to a computer, there are no files on the storage device.
1. It is possible that your storage device is write protected, or simply that the iKEY
and/or the storage device needs to be reset.
2. In the worst case scenario, the file allocation table on the storage device can
become corrupted, and may require that the device be formatted.
Q: The iKEYplus is not responding at all, and appears to be frozen.
1. Use a ball-point pen to press the hardware RESET button, or cycle the power on
and off.
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